At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Job Specific (90%):

• Responsible for training and supervising Concierge team members
• Prepares department shift reports and conducts pre-shift meetings
• Produces weekly schedule for the department
• Maintains department labor costs within forecasted budgetary guidelines
• Schedules and participates in staff meetings
• Coach and Counsel team members according to Loews Hotel Standards
• Assist leadership with daily and monthly inventory and reporting
• Assist leadership with managing food costs and purchases
• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Caters to each guest in their individual needs
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for Hotel guests
• Assists guests with transportation
• Arranges childcare
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors
• Answers telephone in accordance with Loews Hotels standards
• Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with Hotel policy and standards
• Other duties as assigned

General (10%):

• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with Loews Hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with Hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Minimum one year Concierge or Front Desk experience
• Minimum one year supervisory experience
• Excellent communication skills – oral and written
• Outstanding guest service skills
• Thorough knowledge of the local area including restaurants, attractions, and shops
• Able to work a flexible schedule, including weekends and holidays