Position Summary...

What you'll do...

Supports Chinese advertisers, setting up accounts and ensuring campaigns are set up according to Walmart policies and guidelines, as well as applicable laws and regulations. Handles advertising operations in Walmart China-owned and operated platforms to ensure accounts/campaigns are executed flawlessly.

Performs deep dives into campaign troubleshooting insights to ensure advertisements are rendering as intended and to prevent bad customer experiences. Provides solutions, setting up accounts and helping advertisers to launch campaigns on time.

Understands client goals and objectives and ensures support to achieve goals. Serves as a subject-matter expert in advertising platforms/tools, works to continually optimize platform usage, and provides up-to-date best practices.

Reviews and translates existing standard operating procedures, process maps, process flows, canned responses, frequently asked questions, and help pages. Creates new standard operating procedures, process maps, process flows, canned responses, frequently asked questions, and help pages.

Manages day-to-day deliverables concerning support/onboarding/KW moderation across the company's owned and operated properties, as well as any external distribution platforms. Maintains assigned key performance indicators.

Provides support for advertisers/sales/API partners concerning sponsored products and sponsored brands/videos.

Works with the Ad Policy team to get relevant information/updates related to sponsored brands and sponsored products.

Reviews inbound requests and validates and manages user access for internal and external users.

Collaborates with team members, enhancing product skills and providing support as needed.

Helps advertisers to activate advertisements in the advertising server after approving/providing possible solutions.

Communicates case status to global advertisers on campaigns/accounts.

Completes account/campaign audits using checklists to ensure the accuracy and completeness of accounts/campaign, including go-live workflows.

Performs deep dives on issues/escalations as needed.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omni merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.

Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ experience providing customer/client support using the Mandarin language.
Bachelor’s degree, preferably Chinese/Mandarin.
Fluent in Mandarin

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India