• Develop and implement Fraud strategies leveraging transaction data (credit/debit cards), machine learning models and advanced analytics tools to mitigate fraud losses and maintain superior customer experience.

• Manage and optimize existing strategies effectively controlling risks due to first party and third-party fraud. Design, tests and understand the risk and customer experience trade-offs.

• Coordinate the Risk Analytics team's tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; Ensure quality of all team outputs.

• Maintain awareness of member client fraud trends and suggest internal procedure changes to Risk Analytics Manager to remain efficient.

• Continually supervise department workflow to ensure time-sensitive functions meet department standards.

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors

• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors.

• Create and deliver BI reporting to develop thorough reporting for senior leadership, boards, and examiners.

• Work closely with a designated client list to ensure efficient and effective fraud mitigation through various communication channels such as calls and emails.

• Uses advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
  Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply.

• Consults external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Writes rules, builds custom solutions for clients, and monitors fraud for their client group.

• Identifies risk exposure associated with fraud trends that have the potential to cause financial losses and poor member experience in client portfolios to determine if mitigation measures are necessary.

• Monitor and analyze portfolio performance on an ongoing basis. Identify trends and conduct root-cause analysis to isolate key performance drivers and combine the insights with a data-driven approach to develop fraud defenses.  

• Leverages knowledge of fraud prevention tools to consult with clients on their fraud and risk goals, review key fraud performance metrics, consult on available fraud tools, and recommend strategic means to minimize risk exposure and improve member experience.

• Collaborate with other internal teams to serve as client advocate for fraud and risk items and special projects or mitigations.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Responsible for reporting risks identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within your work area's scope, including, but not limited to Information Security risks.

• Regular and reliable attendance is required. Some on-call work is required. This position may require early/late hours and availability during weekends to ensure client support on fraud monitoring or mitigation.

• Bring innovative/out of the box thinking to solve problems and make recommendations.

• Functional knowledge of common fraud patterns with endless curiosity to seek out anomalies and get to the core of a problem.

• The ability to prioritize and make quick decisions under tight deadlines

• Remain current with industry and client fraud trends.

• Perform other duties as assigned.

Qualifications

Education: