Service Sales Engineer

Posted:
12/2/2024, 4:46:33 PM

Location(s):
Selangor, Malaysia

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Sales & Account Management

Who we are:

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Service Sales Engineer role will be responsible for accounts offering less technically complex solutions. Builds relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin.

How you will do it:

  • Study product knowledge and company working procedure, continuous to improve domain knowledge of product, company and industry.
  • Plan annual secured order strategy aligned with Department goal. Achieve business sales target with YOY growth expectation in the region.
  • Prepare and issue tenders, proposals and quotations to customers. Lead negotiation and/or bidding activity at optimum profit levels to the company. Close orders to achieve the goals and targets assigned. Responsible for payment collection.
  • Monitoring of secured jobs status and update sales pipeline.
  • Provide weekly and monthly reporting on assigned vertical secured and revenue attainment as well as non-financial reporting to management team.
  • Be proactive to liaise, develop relationship and influence customer(s) to maintain a long-term service relationship, ensure customer satisfaction at high level.
  • Develop sales leads and identify customer requirements.
  • Monitor and collect competitors’ activities in market and report periodically directed by company.
  • Operation Support:
    • Schedule purchase and deliveries of all materials for the service jobs in a timely manner
    • Arranging shipment of parts to customers
    • Monitor and execution of service jobs
    • Follow up customer complaints

What we look for:

  • Bachelor’s Degree or above, preferably in Mechanical engineering and HVAC engineering or Electrical / Electronic engineering.
  • Minimum 3 to 5 years working experience as sales/marketing position in direct selling industrial machineries (domains: HVAC, Industrial Refrigeration).
  • Oil and Gas industry exposure preferable
  • Self-motivated, hardworking and positive.
  • Strong interpersonal, presentation and selling skills.

What we offer:

  • Competitive salary
  • Paid vacation/holidays/sick time
  • Comprehensive benefits package
  • On the job/cross training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

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