At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

At Air Products, we have been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. With approximately 23,000 employees and operations in over 50 countries, we serve customers across a wide range of industries from food and beverage to medical, energy and transportation. We supply a unique portfolio of atmospheric and process gases, equipment, and services.

An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.

What you’ll do:

• Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.

• On an as-needed basis, provide Executive Support for Executives in-region and visiting.

• White-glove Executive Support for the Chief Officers of the company and their admin assistants.

• Standard Executive Support for all other officers of the company and their admin assistants.

• Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.

• Deliver training and offer consultation for the Level 1 IT Service Centre.

• Provide local backup for PC build & deployment activities.

• Participate in an on-call rotation schedule with other global team members for escalated issues.

What we’re looking for:

• Bachelor’s Degree in Information Technology or related experience required

• A motivated individual with a positive, enthusiastic attitude and eagerness to learn

• Previous client support experience problem solving and technical fix, both in-person and remotely

• Superb communication, organizational, and interpersonal skills

• General understanding of IT/digital infrastructure and ITIL processes

• Ability to effectively work independently and cross-functionally across global teams

• Technical knowledge of a wide range of technologies including:

• ServiceNow

• Microsoft products (Windows, Office365)

• Network connectivity (TCP/IP, LAN/WAN)

• Remote connectivity/SSL/VPN

• Software distribution/SCCM

• Microsoft SCEP/Windows Firewall

• Virtual desktop infrastructure and/or Citrix

At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We invite you to bring your diverse self and creativity to a company reimagining what’s possible. Be part of our growth story and make a difference.

We offer a competitive salary and benefits package plus a culture of respect, challenge and innovation – with excellent opportunities for growth and development.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.