Posted:
4/9/2025, 3:03:46 PM
Location(s):
Heredia Province, Costa Rica ⋅ Delaware, United States ⋅ San Antonio, Heredia Province, Costa Rica
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
The Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios, and is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios
Answering incoming calls for 800 line and determining the nature of the call
Determining the quickest, most effective ways to answer a client’s or customer’s questions.
Escalating queries and concerns when necessary.
Working with all areas related to find appropriate solutions to problems.
Taking and relaying messages accurately and promptly to the intended recipients.
Assisting callers with directory assistance, helping them find contact information for individuals or departments.
Remain calm and empathetic when dealing with upset customers.
Resolve complaints professionally and efficiently.
Follow company guidelines and standards for customer interactions.
Strive for high-quality service delivery.
Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
Manage in an organized manner the documentation supporting the dispute resolution process.
Performs other related work as assigned by management
Manage of Inquiries & Disputes received through Service Now Platform in compliance sith SLA defined.
Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers in service Now platform
Manage in an organized manner the documentation supporting the dispute resolution process.
Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
Run the reports needed to monitor their assigned portfolio of disputes.
Partner to maintain accurate customer master data elements
Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
Performs other related work as assigned by management
Manage incoming calls and customer service inquiries from both internal and external customers.
Website: https://www.stryker.com/
Headquarter Location: Kalamazoo, Michigan, United States
Employee Count: 10001+
Year Founded: 1941
IPO Status: Public
Industries: Biotechnology ⋅ Health Care ⋅ Life Science ⋅ Medical ⋅ Medical Device