We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As Account Manager, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis, Product, L&D and Marketing; not only within the UK but across our Global footprint. You will be responsible for account management across flagship accounts within the business, as well as driving growth and implementing strategy for these accounts. You will act as a point of escalation for junior members of the team, in addition to setting and maintaining high standards for others to aspire to.

You’ll have an unwavering focus on keeping our clients happy and ensuring that MiQ revenue streams remain strong across the UK business. As the department and business is growing rapidly. 

JOB RESPONSIBILITIES

Campaign activation and insights:

End-to-end account management of MiQ’s flagship clients, including the retention, scaling, growth and implementation of account strategy. 

• Owning and overseeing the post-sales process of German and International clients, ensuring world-class servicing and output at every stage of the client lifecycle including best-in-class insight reports.
• Leading troubleshooting and alleviating the trading and product teams from technical troubleshooting where possible.
• Working closely with the creative team to produce bespoke builds for campaign activation
• Leading the setup of different products or studies activated on a campaign by communicating with internal and external stakeholders 

Commercial impact and Client Relationships:

• Leading by example on incremental opportunities across your accounts and acting as a subject matter expert for others’ accounts. This includes both conversion of incremental opportunities but equally as important, your approach to identifying such opportunities.
• Identify, build and maintain relationships with key client stakeholders, with demonstrable impact across flagship accounts in your portfolio.
• Driving and leading client relationship management across your business unit - including, but not limited to - management and ownership of entertainment budgets, QBRs and PCA presentations (where applicable).
• Regular meetings with clients face to face in both the UK and Germany.
• Consistent and continuous networking to expand your portfolio of contacts; build relationships across the industry with existing and prospective customers, partners and vendors. 

Strategic thinking and Innovation: 

• Leveraging MiQ’s data, product and solutions to devise and implement growth strategy for key clients; and to share this as a best practice across the AM department.
• Demonstrate flexibility; ability to adjust team or patch focus and priorities based on new information while holding the bigger picture.
• Listens to stakeholders and clients to understand their needs, proactively asking questions to gather more content and details.
• Actively guides clients towards longer-term MiQ solutions in the Analytics space.
• A consistent voice within MiQ internally; constantly querying, challenging and learning across new products, solutions, partners and so forth.
• View problems in new ways, consistently suggesting novel approaches for all types of issues; at the same time is able to drive a culture of innovation amongst team members.

Internal influence:

• Set the servicing standard in the department for Account Executives (AEs) to aspire to, regularly sharing knowledge and best practice for others on a 1:1 basis and in team meetings.
• Proactively suggests new ways of working with Group AM Directors to drive better process and performance.
• Opportunity to own internal projects and regularly present insights/findings to the business to improve cross-team collaboration and efficiencies. 

WHAT YOU’LL BRING:

• Fluency in German (both written and spoken)

• 2–3 years of client-facing experience in programmatic advertising

• Background in Account Management and/or Sales Support

• Willingness to travel to Germany 4–5 times per year

• Highly organized with strong attention to detail

• Excellent verbal and written communication skills

• Proactive, self-starter mindset with a problem-solving attitude

• Strong alignment with MiQ’s core values and company culture

• Positive, can-do attitude with energy and enthusiasm

• Ambition to grow your career as the company scales

WHAT WE VALUE IN OUR PEOPLE:

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We hold each other accountable. We win and lose as a team

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.