POSITION:      Box Office Manager            

DEPARTMENT:  Box Office   

REPORTS TO:  Director of Finance   

FLSA STATUS: Salaried, Exempt

SALARY RANGE:  $70,000 - $86,000 Annually                   

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Box Office Manager oversees ticket sales and all aspects of box office operations for large-scale events held at the Fresno Convention & Entertainment Center (FCEC).  The individual will perform the following duties personally or through subordinates:

Essential Duties and Responsibilities

• Directs and oversees the internal control of daily operations as outlined in the Legends/ASM Box Office Manual.
• Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
• Works with event promoters and appropriate personnel to establish ticket pricing and seating configuration.
• Build and modify all computer ticket events and issues computer access codes to facility management.
• Coordinates the venue scaling for all ticket events.
• Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations.
• Monitors daily ticket sales for all upcoming events and communicates
• information to the General Manager, Director of Sales, Director of Finance, and promoter.
• Prepare sales reports and daily accurate inventory of all tickets distributed and available for sale.
• Prepares and presents the final box office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules, current sold maps to promoters upon arrival as applicable.
• Supervises, instructs, and trains ticket sellers as to the proper selling procedures, established for FCEC and Ticketmaster.
• Assists or sells tickets as needed.
• Opens and or closes ticket windows as required.
• Accurately dispenses tickets as requested by patrons; accepts payment.
• Maintains accurate count when selling hard tickets or accesses computers for count of computer printed tickets.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by management.
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle box office questions without assistance. 
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Prepares and submits daily reports of Box Office related transactions.
• Maintains accurate count of tickets sold, payments received from ticket sellers.

Supervisory Responsibilities 

Manage the Ticket Sellers or other Box Office Staff.  Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with minimal supervision
• Ability to work flexible hours based on event requirements, including daytime, evening, weekends, and holidays, as needed.
• Must be able to speak, read, and write English.
• Must have professional attitude and appearance per FCEC Dress Code Policy.

Education and/or Experience          

• Bachelor's Degree preferred, or related business equivalent
• 3 years related experience preferred
• Or equivalent combination of education and experience
• Experience with accounting and customer service preferred
• Box office experience in a similar environment strongly preferred
• Supervisory experience preferred

Skills and Abilities  

• Excellent communication, problem solving and organizational skills required
• Knowledge of accounting and financial procedures, including record keeping
• Ability to analyze data and figures
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent customer service and public relations skills
• Knowledge of ticket selling/box office operations

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Fresno Convention Center, Selland Arena, Saroyan Theatre, and Valdez Hall

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee is regularly required to use hands to handle and count coins and currency. The person must be able to climb stairs and walk long distances to access all seating. Specific vision abilities required by this position include close vision.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.