Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2024 TopWorkplaces list!  If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:

• Competitive wages

• Paid vacation after 6 months of employment

• Paid sick time and holiday pay

• Health & well-being benefits after 60 days of employment

• 401(k) with employer matching

• Free onsite parking and discounted bus passes

• Complimentary meals

• Discounted hotel stays

• Career development programs and tuition reimbursement

• Community volunteer opportunities

Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards.  Interacts with the guest and handles all guest requests.  Provides a four diamonds and more experience by focusing on exceeding guest expectations.  Supports the Front Desk Agents by providing constant feedback and training.  Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.  Responsible for controlling the inventory levels and works closely with the purchasing department.  

Essential Functions and Responsibilities

• Coordinates the quality, efficiency, and safe operations of the Front Office department

• Ensures safe and efficient flow of traffic of arriving and departing guests.

• Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service

• Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards

• Overnight Supervisor is the point-person for the hotel during the overnight shift. He/ She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole

• Develops Overnight Front Desk Agents and Star Service Operators

• Maintains open lines communication with other departments

• Interacts frequently with guests to ensure satisfaction with services

• Attends all required meetings for position

• Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times

• Conducts regularly scheduled meetings and training as required

• Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction

• Ensures that all requests are handled promptly, accurately, and with utmost courtesy

• Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines

• Completes the overnight checklist

• Ensures that all daily and group reports are distributed to appropriate parties

• Other duties as assigned

Supportive Functions and Responsibilities

• Maintains clean and excellent condition of  Back Office area and equipment

• Maintains proper stock of all supplies in Back Office Area

• Executes emergency procedures in accordance with hotel standards

• Notifies appropriate individuals and departments of any problems or unusual matters of significance

• Attends all appropriate hotel meetings and training sessions

• Is polite, friendly, and helpful to guests, employees, and management

• Promotes and applies teamwork skills at all times

• Complies with all hotel standards, policies, and rules

• Complies with safety regulations and procedures

• Remains current on hotel information and changes

Qualifications

• Excellent communication skills – oral and written

• Excellent guest service skills

• Knowledge of computer programs utilized in property management

• Able to work a flexible schedule, including weekends and holidays

Experience: 

• Minimum two years experience as Front Desk Agent at a comparable quality property, preferred