We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Join our Global Technology Services Management and Support Team!

How will you contribute:

Collaborating with our AVP of IT Asset and Configuration Management; you will be responsible for governing the global IT asset management process and to lead a team of hardware and software asset management professionals.

With a focus on the end-to-end lifecycle management of all on-premise and virtual assets from acquisition to decommission, inventory management, and process governance; ensuring asset details are accurately discovered and populated in the CMDB/CMS, asset and configuration item (CI) data are up to date to support change, incident and problem management, and patching, cyber vulnerabilities and EOL/EOS are supported.

This role is key to Manulife’s digital transformation, including retooling and evolving the processes for efficiency. We are looking for a candidate with a demonstrable record of technical and enterprise-scale ITAM hardware and software leadership, and success in leading teams through transformational change.

Responsibilities:

• Support business segment needs for technical support, asset cycle and upgrade protection on applicable products by ensuring that maintenance, support, and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
• Identify and gather cost savings and cost avoidance opportunities for renewals, upgrades, software licensing, and services.
• Ensure data completeness and quality standards are maintained in the CMDB.
• Ensure all activities are aligned with standard reporting requirements and audits.
• Build relationships across the organization with Finance, Sourcing, Procurement, Cybersecurity, Technology Governance, and other partners.
• Develop, document, implement, and maintain governance processes, procedures, and policies.
• Define, create, and review ITAM health reports, dashboards, and other reports that support auditing and compliance.
• Serve as ITAM domain authority and main point of contact for assessments and audits on the ITAM function.
• Be a great partner with vendors, suppliers, and contractors to facilitate smooth flow of services.

What we are looking for:

• 10+ years’ experience managing IT assets in a complex, regulated, enterprise-scale environment.
• IT Asset Manager certification (CHAMP) and/or (CITAM) preferred.
• Extensive knowledge of software licensing, contracts, audit and managing software entitlements to establish a compliance position.
• Working directly with a major software vendor, reseller, or distributor.
• Experience with Oracle, IBM, Microsoft, Adobe, Red Hat and other major vendors licensing rules and formats.
• Experience using and leading teams trained to use ServiceNow Asset Management, Flexera, USU, ILMT or other industry ITAM tools.
• Confident presentation and facilitation skills, good interpersonal and leadership qualities to enable engagement with senior management and collaborators at all levels.
• Ability to create and effectively communicate a strategy for a variety of partners and audiences.
• • Inclusive, collaborative, self-aware leadership style.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Toronto, Ontario

Salary range is expected to be between

$107,730.00 CAD - $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.