The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Director, Global High Net Worth Underwriting with the resources to solve critical problems for the future of our business, which is why we need you.

Responsibilities

• ​Manage a team focused on underwriting

• Provide leadership and direction in hiring, professional development and training of technical underwriting professionals

• Manage all aspects of potentially unlimited total line in close association with reinsurers.

• Select and classify risk according to company philosophy and standards.

• Participate in and provide a leadership resource for projects in the Underwriting Department.

• Be an information resource for underwriters at all levels.

• Combine appropriate attention to established standards of turnaround with higher level of service and professionalism

• Analyze and interpret medical, non-medical, and financial information. 

• Make decisions within approval limits.

• Ensure that complete and appropriate underwriting requirements are completed while at the same time practicing effective expense management

• Management of reinsurance process to ensure maximum capacity while avoiding reinsurance “gridlock”

• Management/control of diversification process as “lead” underwriter on very largest of cases

• Manage referral/consultation process to ensure that timely and accurate decisions are provided

• Manage mortality on preferred block of business, through flex guidelines to ensure pricing/mortality expectations are met

• Ensure consistency and adherence to established departmental guidelines though referral process

• Actively participate in the development, implementation and management of New Business initiatives

• Actively participate in the ongoing training and professional development of underwriting team

• Act as resource/mentor to other members of the underwriting team, particularly at the consultant level

• Champion appeals and business decisions in concert with the Chief Underwriter

• Maintain positive and effective relationships with internal and external partners

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Degree holder with minimum 15 years of underwriting experience.

• Applicable underwriting and insurance designations preferred

• Expert knowledge and understanding of medical, non-medical and financial underwriting principles and practices

• In depth knowledge of unique estate, business and insurance planning tools and techniques 

• In depth/current knowledge of political, economic, financial and legislative events which may impact client needs

• Expert knowledge of company’s insurance product portfolio and ability to marry that knowledge with an understanding of producer/client need

• Expert knowledge of reinsurance, market place treaties, agreements and available capacity  

• Exceptional priority management with ability to work effectively under deadlines, balance published service times with an appropriate customer

• Strong organizational, analytical and problem-solving skills

• Effective presentation skills i

• Strong written and verbal communication skills in customer service orientation

• Knowledge of and ability to apply project management skills

• Expert knowledge of insurance contract law and state legislative requirements as they relate to the underwriting and issue of insurance contracts

• High level understanding of product pricing principals

• Balance an appropriate attention to expense management against the need to secure sufficient and appropriate underwriting information to make best decision for the client and the company.

• Actively assist field personnel in positioning the Company as the lead underwriter in the market.

• Actively pursue opportunities for development of self and team.

• Develop and maintain effective working relationships with all field personnel and reinsurers.

• Keep current and up to date with the changing compliance and insurance regulatory environment.

• Keep current and up to date with changes in estate/insurance planning strategies 

• Identify departmental problems, recommend solutions and assist in implementation of change including manual updates

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid