At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Risk Technology Production and Application Support Team is looking to fill a valuable position to ensure we can continue our growth as the demands on our team expand. The Application System Administrator will have responsibilities involving management of the infrastructure behind U.S. Bank’s Enterprise Governance Risk and Compliance (GRC) technology functions.

The right candidate has a self-driven, “read between the lines” mentality and can operate with limited oversight over their daily tasks with full support from teammates and management to complete said tasks successfully. This role involves support for SQL Server infrastructure, software applications, and end users. The right candidate will be a key participant in our department’s mission, goals, and business partner relationships.

Job duties and responsibilities include:

• Assisting the RTS owned Application Technical Owners (TOs) for the Archer GRC platforms, Vault Data Warehouse, SentryOne, Databridge, and Risk Portal in the following areas:
  • Point of contact between Risk Technology Services and Technology and Operations Services business lines
  • Point of contact between US Bank and third-party application vendor teams
  • Ensure ongoing monitoring and successful installation of software patching as needed
  • Day to day performance monitoring of systems’ health
  • Alternating on-call schedules for ServiceNow incident ticket ownership including after-hours and weekend support when needed
  • Work with TOs to create documentable procedures and processes for auditors
• SQL Server, database, and application administration
• Disaster Recovery coordination, including facilitation of quarterly business continuity exercises
• Change, incident, problem, and service management ticket handling in ServiceNow
• Intrateam coordination and communication to ensure KPIs are strived for and met

Basic Qualifications

• Bachelor’s degree in computer science or related field, or equivalent work experience
• Five or more years of experience in application development

Preferred Qualifications

• Experience supporting the Archer application and infrastructure highly preferred
• At Least 2 years of SQL Server database administration experience preferred
• Always On High Availability experience preferred in an on prem or Microsoft Azure cloud-based server infrastructure
• Experience supporting application infrastructure
  • Microsoft patching
  • Performance monitoring
  • Capacity analysis and forecasting
  • Maintaining OLAs
  • ETL support
• Scripting experience (PowerShell, Python or similar)
• Understanding of various coding methods and computer languages 
• Ability to read and write T-SQL queries
• Experience with Web Server/IIS Support
• Ability to think through easy to complex tasks in a manner that creates pragmatic solutions to everyday problems
• Advanced interpersonal verbal and written communication skills in a professional environment
• Ability to work cooperatively and professionally with co-workers, customers, and management
• Experience responding to audit requests in a highly regulated environment
• Advanced knowledge of ServiceNow along with ITIL Service, incident, and Change/release management
• Knowledge of ServiceNow’s architectural styles and design patterns
• JavaScript experience a plus
• Working knowledge of Agile development practices
• Working knowledge of SDLC
• Well-developed problem-solving skills
• Immaculate attention to detail

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $90,100.00 - $106,000.00 - $116,600.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.