About Our Job

Denver 9-1-1 is seeking an Emergency Communications Operations Supervisor to join our leadership team. This position supervises an assigned shift of public safety professionals responsible for receiving and processing calls for Police, Fire, and Emergency Medical Services (EMS). The Operations Supervisor provides operational leadership, serves as a liaison with internal and external partners, ensures quality assurance through performance monitoring and auditing, and leads teams and special initiatives. In the absence of the Operations Manager or department leadership, this position assumes command of the Denver 9-1-1 Communications Center.

This is an essential personnel position and is subject to immediate recall during major incidents and emergency situations. Employees must report to work during inclement weather and other emergencies, regardless of the City's operational status.

Job responsibilities include:

• Supervises Denver 9-1-1 personnel responsible for providing emergency and public safety communications for Police, Fire, and Emergency Medical Services (EMS).

• Plans, assigns, monitors, and evaluates staff work while providing technical guidance and establishing performance goals.

• Trains, coaches, and develops employees on policies, procedures, regulations, and operational standards.

• Develops work schedules, staffing plans, and operational procedures to ensure adequate coverage and efficient service delivery.

• Reviews work for quality, accuracy, and compliance, providing guidance on complex or unusual assignments.

• Assists with recruitment and hiring, participates in interviews, and recommends candidates for employment.

• Resolves operational issues and employee conflicts, promotes teamwork, and communicates organizational updates and expectations.

• Conducts performance evaluations, provides ongoing feedback and recognition, develops employee growth plans, and recommends or administers corrective and disciplinary actions when necessary.

• Ensures compliance with safety standards, prepares operational reports, and maintains the quality, effectiveness, and efficiency of daily operations.

• Performs minor troubleshooting of communications equipment, provides system status updates to technical staff, and completes other related duties as assigned.

The ideal candidate will have:

• Previous supervisory or leadership experience in public safety communications or 24/7 operations environment.

• Knowledge of Denver 9-1-1's current radio, CAD, and telephone systems.

• Experience training, coaching, and developing staff on applicable standards, policies, regulations, and operational procedures.

• Demonstrated ability to make sound decisions, prioritize competing demands, and remain calm during high-pressure or emergency situations.

• Strong interpersonal, communication, and conflict resolution skills, with the ability to build trust and foster a collaborative team environment.

• Experience monitoring employee performance, conducting quality assurance reviews, and promoting continuous improvement through coaching and accountability.

Below are the minimum requirements used to determine eligibility for this position:

• Education requirement: Associate's Degree in Management, Business Administration, Public Administration, Political Science, or a related field.

• Experience Requirement: Three (3) years of experience performing technical, professional supportive and/or administrative work (this does not include office support work) in a large high volume public safety communications center serving Police, Fire, and EMS and local government resources agencies.

• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

• Additional appropriate education may be substituted for the minimum experience requirements.

• License/Certifications: By position, requires a valid Driver's License at the time of application.

• Requires an OSN certification before the end of academy training and successful background check for certification and recertification as required by the Colorado Bureau of Investigation.

• Requires a CPR Certification before the end of academy training and successful certification and recertification as required by the National Academy of Emergency Medical Dispatch.

• Requires an EMD Certification issued by NAED before the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch.

• Licenses and certifications must be kept current as a condition of employment.

About Everything Else

Job Profile

CN3039 911 Emergency Communication Supervisor

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$39.56 - $61.32

Target Pay

Based on Experience and Education

Agency

Emergency Communications

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

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