We are looking for a digitally savvy and operations-focused Learning Operations Associate to support the administration, governance, and continuous improvement of GSK’s enterprise learning ecosystem, including SuccessFactors Learning, Degreed, ServiceNow, and connected learning technologies.

This role is critical in ensuring seamless learner experiences, operational excellence, data accuracy, compliance, and scalable learning operations across global teams. The ideal candidate combines LMS expertise, analytical thinking, stakeholder management, and problem-solving skills with an ability to operate in a fast-paced digital environment.

The incumbent is expected to demonstrate a high degree of ownership and accountability, leading end-to-end delivery of learning solutions from needs identification through deployment, adoption, and continuous improvement.

Key Responsibilities

• Manage end-to-end learning administration activities across SuccessFactors Learning and Degreed platforms.

• Configure and maintain LMS entities including items, curricula, assessments, instructors, and user access.

• Execute learning assignments, completions, governance processes, and bulk learning operations with high accuracy and SLA adherence.

• Support deployment and lifecycle management of digital learning content, including multilingual course launches and external learning offerings.

• Deliver operational support through ServiceNow, ensuring timely resolution of learner and stakeholder requests.

• Create and maintain reports, dashboards, and compliance insights for business stakeholders and leadership teams via myLearning and ServiceNow.

• Support quality assurance, release testing, and validation activities across learning technologies and integrations.

• Monitor automation and bot performance, identify operational risks/issues, and coordinate resolution with technical teams.

• Partner with global stakeholders to improve learning processes, learner experience, and operational efficiency.

• Contribute to continuous improvement initiatives by identifying process optimization and automation opportunities.

Governance, Standards & Delivery Excellence

• Ensure compliance with defined learning standards, governance frameworks, and reporting requirements.

• Establish and manage structured workflows, including intake, review, and deployment processes aligned to defined SLAs.

• Own end-to-end delivery of learning deployment, coordinating across curation, content creation, and pathway build teams to ensure timely, high-quality outcomes.

• Ensure turnaround timelines (e.g., defined SLA cycles) are met and communicated effectively to stakeholders.

• Take accountability for delivery outcomes, ensuring alignment to defined SLAs, quality standards, and business impact.

Learner Experience & Excellence

• Embed learner-centric design principles, keeping employee experience at the core of all learning solutions.

• Leverage design thinking methodologies to enhance usability, engagement, and effectiveness of learning journeys.

• Gather and incorporate learner feedback through established processes (e.g., 5Di framework) to continuously improve learning experiences.Platform & Technology Utilization

• Optimize content structuring, tagging, and user journeys within learning platforms.

• Stay updated on emerging trends in digital learning, including the use of AI in L&D

Basic Qualifications

• Bachelor’s degree in a relevant field (e.g., Education, Instructional Design, Communications, Business, or related discipline)

• Bachelor’s degree or equivalent experience.

• 4 - 7 years of experience in Learning Operations, LMS Administration, or Digital Learning Support.

• Experience supporting enterprise learning platforms in a global environment.

• Proficiency in Microsoft Office tools

Skills

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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