Join us as a Business Manager in our Claims division and elevate your career to the next level!

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will make an impact

The Business Manager for international General Insurance (GI) Claims reports to the Chief Claims Operating Officer (CCO) for International Claims. The accountabilities for the role include ensuring that tactical and strategic GI claims deliverables are defined, monitored and executed across the International Claims organization as well as providing executive-level support to the CCO for International. 

This position will work closely with the Claims Business Manager for Global Claims, the International Claims Leadership Team (ICLT) as well as stakeholders in claims and the international business to ensure alignment to GI’s overall objectives are being executed and communicated internally and externally.

Key responsibilities for this role include:

• Support the strategic direction of GI Claims globally through alignment with the Claims Business Manager for GI Claims, ICLT and International leadership team
• Support CCO for International Claims in designing, developing and maintaining an effective cadence within International Claims to oversee Claims Performance and provide high quality reporting to all key stakeholders!
• Partner with Claims Finance and Claims Leadership on budget planning and forecasting and resource management in alignment with the Claims objectives.
• Work closely with CCO for International Claims, Claims Business Manager for Global Claims, Claims Operations, HR and General Insurance Claims leadership to identify, analyze, and develop strategies to improve organizational health as indicated by survey results, observation, and other means. 
• Build and maintain strong and effective relationships with key business stakeholders to ensure alignment within the Claims organization as well as with business and functional units across GI
• Work closely with ICLT members, HR and other stakeholders to ensure our Talent strategy is clearly defined and progressed

What you'll need to succeed

• Sound insurance knowledge, including some experience of working in a claims environment together with financial & analytical competency
• Exceptional communication skills, including ability to create compelling story tailored for multiple constituents and develop and present clear and concise analysis and recommendations to senior management
• Able to work as a trusted member of the International Claims Leadership team and role model the behaviours on collaboration, engagement, and effective execution.
• Represent and be credible in presenting to senior GI leadership and other stakeholders on behalf of the ICLT when required.
• Anticipate, prioritize, and interpret situations that may impede on the business objectives and recommend actions to address including escalation where necessary.
• Research, compile, analyze and summarize data for special projects and/or reports to a high standard within agreed upon timelines.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: Yes

AIG Europe (Services) Limited