Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Director Compliance Programs will play a pivotal role in overseeing a team of Compliance managers that develops, executes and support Compliance programs.  This role will operationalize compliance regulatory requirements and support strategic initiatives for compliance program effectiveness, while creating a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.  

This position requires a strategic leader with the ability to communicate effectively at the senior management level, as well as interface with Internal Audit and supervisory agencies. The Director will work closely with senior leadership to enforce compliance goals and mitigate risks.  

In executing these functions, the Director is expected to collaborate closely with colleagues in Compliance and other lines of business. 

Leads the planning and execution of a second line oversight program to ultimately prevent incidents involving consumer harm (Consumer Impact Events or CIEs), reduce lead time responding to CIEs, and improve the quality of documentation and reporting. This is a highly visible role within Corporate Compliance, reporting directly to the Chief Compliance Officer and is responsible for driving improvements to some of the company's most critical issues. Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

Responsibilities:

• Develops company-level strategy to reduce incidents causing consumer harm by partnering with stakeholders across Incident Management, Operational Risk Management, Compliance, Business Risk Offices, and Internal Audit.

• Identifies, designs, and implements a robust Performance Measurement Program that supports company strategic objectives by maintaining visibility of key performance indicators and key risk indicators.

• Ensures the accurate and timely publication of reports and analytical products to the Compliance Committee, Audit Committee, and regulators (e.g., 3 LOD Analysis, CIE Trend Analysis, and Monthly CIE Inventory Report).

• Design, implement, and maintain an improved program to identify, record, and track critical tasks to address some of the company’s most important issues such as MRAs, MRBAs, SCRAs, and CIEs.

• Design and launch an enterprise-wide program to coach 1 LOD on the methodology to conduct thorough root cause analysis (RCA) for consumer impact events and to accurately and efficiently record information related to CIEs.

• Partners with CRM Learning to design and conduct training for all lines of defense involved in CIEs that will ensure better understanding of roles and responsibilities, writing problem statements, and conducting a comprehensive root cause analysis.

• Identifies and shares lessons learned from CIEs with all lines of defense to prevent future incidents, detect them sooner, and strengthen the company’s Compliance Management System.

• Serves as the owner of policies, standards, and procedures involving the CIE program, such as the CIE Standard and contributes to governance documents involving Operational Risk and Effective Challenge procedures.

• Functions as a strategic partner and thought leader to senior stakeholders, including the Chief Compliance Officer, VP of Operational Risk Management, and Business Risk Officers by offering insightful and actionable recommendations to reduce consumer harm and operational risk.

• Assesses gaps in the first and second line’s ability to conduct adequate root cause analysis on CIEs and designs job aids, webinars, or other material to improve efficiency and effectiveness of root cause analysis. With regards to CIE Quality Assurance and Quality Control: Design and launch a new program to ensure quality of CIE analysis and documentation to promote learning, satisfy regulator requirements, and reduce future incidents. Design and launch a new program to ensure quality of CIE analysis and documentation to promote learning, satisfy regulator requirements, and reduce future incidents.

Minimum Qualifications

• Bachelors in Business Administration and Management

• 2+ years Financial Services industry experience.

• 8+ years of experience leading initiatives on policy management, performance measurement, process management and process improvement.

Preferred Qualifications

• Masters in Business Administration and Management

• 3+ years of advanced knowledge of MS Applications to include Excel, PowerPoint, Visio, Teams, and SharePoint.

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Application Deadline:

The application window for this position is anticipated to close on Aug-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $150,500.00 to $228,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.