Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for leading and developing the strategic planning involved with important and large-scale high velocity business customer/projects for Comcast Business Enterprise customers. Monitors compliance with client service standards, policies, procedures, and customer order status. Develops and promotes a customer- driven service culture, often requiring direct interaction with the executives of Comcast Business' largest customers. Champions the proactive identification and resolution of issues, fallout and opportunities impacting customer operations. Drives change transformation and strategy execution to achieve specific business results. Creates business strategy to focus on strengths, competitive advantage and differentiation. Incorporates broad industry knowledge to address complex, unusual and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates entrepreneurial, collaborative, and leadership versatility.

Job Description

Core Responsibilities:

• Reviews current operating and future project plans and policies in the planning for overall business-related programs.
• Reviews success/failure of completed projects. Recommends alternatives or adjustments to correct problems or solidify successes in the perspective of current and proposed operating strategies.
• Evaluates outside service providers or contractors; provides direction in the development of tailored services.
• Oversees staffing requirements relating to customer projects. Instructs team on project-specific assignments. Accountable for the end-to-end delivery of portfolio of projects.
• Develops technical and engineering budget. Manages all expenditures and capital projects associated with the technical department to operate within budget guidelines.
• Motivates technical and engineering leaders to meet goals and projects. Conveys strategies and goals to Technical and Engineering leaders in an efficient and meaningful way.
• Ensures that service, governmental and franchise demands are met effectively and efficiently through overseeing the organization and planning of staff and equipment.
• Creates standards by which staff are selected, developed, evaluated and motivated in accordance with the EEO policy and appropriate policies and procedures.
• Ensures that industry standards are consistently met and that technical operations comply with Company, OSHA and other applicable safety programs.
• Sets monthly and quarterly goals and objectives. Ensures the resources are available to accomplish those goals and objectives.
• Initiates and maintains good relations with public and governmental agencies.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Compensation

Primary Location Pay Range: $276,115.40 - $414,173.10

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

15 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.