IT Support

Posted:
2/27/2025, 4:00:00 PM

Location(s):
Daerah Khusus Ibukota Jakarta, Indonesia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Position Summary

- Responsible of managing and operating on-premise IT infrastructure & network
- Perform desktop PC and laptop (H/W and S/W) troubleshooting and installation
- Perform day to day IT support for internal office management
- Responsible of managing, maintaining, and ensuring office IT security and policy
- Perform troubleshooting for on-premise infrastructure such as firewall, proxy, network, server, etc
- Support IT security audit
- Support IT asset inventorization and provisioning
- Perform and evaluate IT infrastructure security
- Work with global Samsung security team to ensure policy applied and maintained within the office.

Role and Responsibilities

Hardware/Software

  • Familiar in assembly and disassembly laptop or desktop PC

  • Experience in troubleshooting common software issues (Windows Update, Office applications, AntiVirus, Printer, etc)

Server

  • Familiar and proficient work using Linux environment

  • Familiar with virtualization

Network

  • Understand and have knowledge of networking concept Routing, Subnetting, VLAN, Layer 2 and Layer 3 Network Protocols

  • Familiar or have knowledge in Cisco, OSI Layer, etc

  • Good understanding of networking protocols - TCP/IP, DNS, DHCP, NAC

  • Firewall operation

IT & Infra Security

  • Understand and have deep knowledge of IT security process and analysis

  • Familiar or have good knowledge in IT security tools

Policy Management

  • Understand and have knowledge in implementing and managing office policy related to IT operation and security

Skills and Qualifications

  • Bachelor's degree in Electrical Engineering, Computer Science, Information System or related discipline, or equivalent work experience is required

  • Language: Proficient in English both speaking and writing

  • Contract Outsource employee

* Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.