#LI-GM

Responsibilities:

• Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
• Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standards
• Uses existing knowledge base to provide a customer facing root cause assessment.
• Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution. 

• Can read and write in Japanese (preferably fluent, certification is a plus)  
• Fresh grad welcome preferably with GWS skill and experience
• Work experience in customer support non-vice is a plus
• Platforms - Open to learning and will be trained in Google Workspace.
• Google workspace knowledge or certification is a plus

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.