The BI Support Analyst is responsible for supporting, maintaining, and improving Business Intelligence solutions across the organization. This role ensures data accuracy, report reliability, and timely resolution of BI-related issues while collaborating with business stakeholders and technical teams to optimize reporting and analytics processes.

Accountabilities:

• Research sales questions and disputes around sales crediting.

• Ensure the Oracle database is updated with precise information and maintain data accuracy.

• Perform data extraction utilizing SQL, with a thorough understanding of data mapping and validation procedures.

• Utilize Salesforce.com for daily tasks and effective case management.

• Work closely with data engineers, developers, and business teams to gather requirements

• Perform data validation, reconciliation, and quality checks

• Document processes, issue resolutions, and system changes

Qualifications:

• Bachelor's Degree holder
• Strong SQL skills for querying and validating data, experience with Tableau or Power BI
• Understanding of ETL processes and data warehousing concepts
• Analytical mindset with strong problem-solving skills
• Good communication skills and ability to explain technical issues to non-technical users
• Attention to detail and strong organizational skills.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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