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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Seniority: all seniority levels considered - to be determined during the recruitment process
  Location: Morocco
   

  About Salesforce

  We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
   

  Department Description

  Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
  
  Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products with 3 fundamental layers:

  • An extensive data model
  • A complete set of business processes and integrations.
  • A full range of omnichannel experiences and apps (including sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and commerce solutions).

  As our EMEA team is growing, we are looking for Consultants and Architects to join us across multiple countries. We hire into distinct roles, each working with and making valuable contributions to customers in different ways.
  
  Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM company?

  Role Description

  Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite, as well Industry-specific products. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects:
  
  Technical consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. As such, they are responsible for the analysis of options and subsequent presentations and education of the customer/partner. They will also identify and proactively handle risk areas, and commit to seeing issues through completion.
  
  Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.
   

  Your Impact

  Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success.

  To be successful in the role you:

  • Ensure scalable and standard methodology solutions to meet and exceed customer needs
  • Guide the evaluation of business and technical requirements
  • Build relationships with key collaborators and team members
  • Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
  • Align with project and engagement managers to support planning and implementation in close collaboration with the customer
  • Review and guide project vision and direction, implementation approach and key artefacts
  • Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
  • Where required, hands-on application configuration to meet customer needs
  • Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
  • Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
  • Where required, support pre-sales activities to position Salesforce Services
  • Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

  Basic Requirements

  • Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages
  • Ability to analyze, design, and optimize business processes via technology and integration
  • Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases
  • Work independently and as part of a distributed team and a willingness to take ownership of problems
  • Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
  • Degree or equivalent relevant experience required.
  • Proficiency in English language AND French
  • Available to travel regionally and occasionally internationally depending on customer needs

  Preferred Requirements

  • Prior experience in industry related technologies like Omnistudio, CPQ, OM would be advantageous.
  • A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
  • Ability to build and maintain key relationships with C-level / mid level and key decision makers
  • Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation
  • Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions

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