About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
 

We are the perfect fit if you:
 

• Are seeking a progressive work environment at a well-established, yet rapidly growing organization
• Have a desire to help others protect their future
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• Are focused on learning and development to enhance your industry knowledge and expertise
• Are a self-starter willing to invest time and energy to learn the technical aspects of our business
• Believe in integrity and building success by developing relationships with others

Summary

The Complex Risk Account Executive leads the overall service, recommendations, and implementation of a book of insurance business. The job requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues. Responsible to partner with Sales Professionals for business development and sales with new and existing clients.   

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

• Manages an assigned book of Complex Risk business which is comprised of key and high revenue-producing accounts, all of which have a significant impact on the business operations of the client and on HUB.
• Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible. These include non-routine coverage issues and questions, coordination with HUB Claim professionals on claim issues, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts.
• Knowledgeable in alternative risk financing program structures (large deductibles, retrospective rating plans, captives, etc.).  Reviews client data and utilizes HUB analytics platforms to provide clients with analysis of the data to assist in structuring risk financing and risk transfer strategies.
• Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• When counseling clients on appropriate coverage, will assess risks based on clients’ situation and determine proper coverage to insure and mitigate those risks.
• Builds strong relationships with internal customers (producers, product lines specialists, Risk Services, and Claims Consulting) as well as our external trading partners.
• Oversees product line specialists (Property, Casualty, ProEx) in negotiating terms, conditions, program structure, and pricing with insurance carriers.  In some cases will take the lead in these negotiations in lieu of product line specialist engagement.
• In situations where special carrier programs are available, determines if those programs are appropriate for particular clients. Then consults with clients on the benefits of those programs. Will then work with carriers to quote coverage through appropriate program.
• Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.
• Leads client meetings (including renewal meetings), independent from producer or manager as needed.
• Supports, mentors, and trains Account Managers, Associate Account Managers, and Account Coordinators, as necessary.  
• May oversee functions performed by Account Managers and Associate Account Managers including approval of renewal strategies and resolution of client and carrier issues.
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
• Leads all aspects of client service, marketing, and renewal of book of business. Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients’ insurance needs.
• Responsible for overall retention of accounts in assigned book of business.
• Assists in development of new business from existing accounts, and supports Sales Professional on assigned prospects. Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.
• Appropriately documents conversations with clients and carrier representatives and updates all HUB agency management systems when necessary. Ensures the accuracy of data in those systems.
• Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients
• Travels on company business as required.
• Prepares reports for management as required.
• Attends industry related continuing education training and courses.
• Performs other duties and projects as assigned.

Work Experience Requirements:

• 7-10+ years of experience and demonstrated proficiency in an insurance Account Management role in required lines is preferred. Brokerage experience is preferred.
• Excellent oral and written English communications skills.
• Leadership experience and independent responsibility for client retention preferred.
• Ability to lead and influence in a team environment.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.

Licensing or Certification Requirements:

• Currently licensed in good standing in required lines and states.
• Current with all necessary CE credits in required lines and states.
• Advanced professional designation highly desirable (e.g., AAI, ARM, CIC).

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $180,000- $225,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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