We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Reporting to the Head of Total Rewards, Human Resources, the Manager of Claims Administration is responsible for management of all day-to-day transactional activities related to medical claims. Responsibilities include direct management of claims administrative staff and assessment to determine best solutions for effective claims management. 

RESPONSIBILITIES

• Medical oversight of day-to-day claims handling activities involved with FMLA, ADA, STD, LTD, WC and Modified Duty Restrictions.
• Directly manage the Claims Examiner staff.
• Collaborate with outside Third Party Claim Administrators and internal Claims Staff to assure timely leave coordination and return to work planning.
• Field inquiries from outside Claim Administrators and triage requests according to WC Charter and TPA Customer Service Instructions
• Coordinate WC meetings and presents cases to corporate Workers’ Compensation Settlement Committee.
• Oversee Claims Examiner management of Workers’ Compensation & Disability intranet sites.
• Ensure compliance with annual WC posters and panel card renewals
• Coordinate WC job offer letters according to jurisdictional statutes.
• Oversight of WC document handling: subpoenas, wage requests, settlements/SAGR to Compliance
• Work with all members of the Absence Management Department to coordinate alternative medical leave options when Workers’ Compensation claims are denied.
• Management of policies and procedures to insure efficient delivery of services to employees.
• Work with business units to implement effective controls.
• Work with department leader and other departments to identify potential streamlining through process integration.
• Provide newly acquired companies with claims processes.  Assist them with integration process as well as pre and post acquisition claim issues.
• Implement Leader’s system changes that will motivate positive claims performance in business units.
• Coordinate with the Prevention of Critical Injury (PCI) team to resolve cases
• Complete special projects as assigned
• Travel, as required, approximately 5%

QUALIFICIATIONS

The ideal candidate will possess the following qualifications:

• 8-10 years of disability management experience
• 4-year college degree
• Experience with insourced and outsourced program models
• 5+ recent years managing a team
• Workers’ Compensation experience
• Case management experience
• Workday experience

Desirable, not essential

• Workers’ Compensation certification
• Case Management certification
• Previous business experience
• Strong working knowledge of Microsoft Windows software applications.

In addition he/she must demonstrate:

• Benefit administration or similar administrative skills
• Excellent computer applications
• Problem-solving ability
• Negotiation skills
• Complete understanding of all current plans and practices including subsidiary plans and practices
• Ability to be completely objective and not easily swayed by the personal interest of unit administrators or individual employee claimants.
• Excellent written and verbal communication skills for both counseling and meeting presentations
• Excellent interpersonal skills and the ability to deal with all levels of management and employees on very sensitive and emotional issues.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.