At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Expert Specialist – Global HR Solutions

Overview 

Are you interested in serving in an HR capability centre, delivering seamless experience? Do you enjoy working in a team that serves as the first point of contact for a broad range of HR enquiries, encouraging the exchange of ideas, best, and continuous learning? 

 

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives.  

Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. 

 

The Global HR Solutions team is an organization built to deliver end to end dedicated services and partnerships with HRS countries, COE’s and employees across the globe.  As part of this team, you will create moments that matter. 

Please note this is a 12-month contract role.

 

As the Expert Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions. Your key responsibilities will include: 

 

• Taking, logging, assessing, and resolving first line calls, chats, and emails. 
• Process HR transactions, logging and closing cases, and ensuring accuracy of data 
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query. 
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically. 
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables. 
• Manage questions, escalate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence 
• Maintain electronic employee personnel files. 
• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning. 
• Provide feedback and information to support a high-quality experience in the HR Capability Centre 
• Create, update, store relevant employment information. 
• Conduct data quality reviews, monitor and correct processing errors. 
• Assist in testing upgrades and new system functionality. 

 

Basic Qualifications 

• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment 
• Bachelor’s Degree (preferably in HR) or equivalent work experience 
   

Additional Skills/Preferences 

• Specialized knowledge in HR
• Prior experience working in shared services
• Prior Workday experience 
• Strong Data Management skills 
• Strong oral and written communication skills 
• Ability to navigate computerized data entry system or other relevant applications
• Bilingual/Multilingual with English and another language - preferably German, French or Spanish
• Strong resilience to ambiguous environments 
• Strong data management and attention to detail 
• Strong oral and written communication skills 
• Strong stakeholder management

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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