Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent.

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

About the Team: ICG Production Management

Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

Role and Position Overview

Working as an Apps Sup Tech Lead Analyst, you will play an integral role in running and maintaining the production environment for Credit Risk Applications so that the Credit Risk Business users can confidently service their clients. You will be a member of a highly efficient team which is focused on building a robust Production Support platform through utilizing the latest technologies and SRE disciplines. The role sits within the Information Services group [ISG] Production Management team. ISG aims to be the best for our clients by creating a Service-Centric organization focused on digitizing ICG’s products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will play an integral role in running and maintaining the production environment for all applications so that the Credit Risk Business users can confidently service their clients. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!

You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.

Functional Key Responsibilities

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Partner with other regional teams for providing a stable Production Support coverage to Business.
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
• Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Implement and drive automations focused on productivity improvements and toil reduction
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

Functional Knowledge and Technical Experience

• 6-10 years of Production Support experience is essential.
• Good Unix/Linux and Shell scripting skills
• Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics, Datadog
• Good Experience with Log Aggregation tools such as ELK, Splunk.
• Expertise supporting ECS cloud hosted applications and Rest API Knowledge
• Experience working with Oracle, SQL server and MongoDB databases
• Experience with Middleware solutions such as Tibco EMS, MQ, Kafka
• Experience with Java or other programming languages and a willingness to learn new technologies
• Good written and verbal communication skills

Development Value

The ICG Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Cit’s Wholesale Lending Credit Risk Application Platform.The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will also have an ability to develop a good understanding of Wholesale lending Credit Risk Business.

Education

*  Bachelor’s/University Degree or equivalent experience will be considered.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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