Pay range: $123,300 to $184,000/year

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                     Director, Service Line Development

REPORTS TO POSITION:     Service Line Administrator

DEPARTMENT:                      St. Charles Health System

DATE LAST REVIEWED:       May 2025

OUR VISION:                          Creating America’s healthiest community, together

OUR MISSION:                       In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                         Accountability, Caring and Teamwork

POSITION OVERVIEW: The Director, Service Line Development at St. Charles Health System is a strategic role that is responsible for growth and development initiatives for the cardiovascular service line across the care continuum including clinical and operational work plans. This position helps shape strategic initiatives using thought leadership, communication, and flexibility in the development of operating plans. This position helps facilitate cross-functional collaboration, ensures strategic alignment, and executes a wide variety of key growth initiatives both within the cardiovascular service line and the broader organization as a whole such as: the emergency room, primary care, hospitalists, pharmacy, etc. This may range from supporting the pursuit of wide-spread clinical excellence as an organization through care pathways/episodes, service line strategic goals, management of the service line quality structure and registries, and a continual understanding of the magnitude of business growth opportunities in line with our long-range strategic, operational, and financial goals.   

This position is both strategic and critical to the systematic operating function of the service line and will handle day-to-day activities to help create capacity service line leaders to focus on innovation and future state performance. This individual does not directly manage caregivers and will work in a hybrid blend of remote and from any St. Charles Health System location.

ESSENTIAL FUNCTIONS AND DUTIES:

Collaborates with the St. Charles leadership team to develop, communicate, and execute system service line strategic goals, ensuring alignment with the overall health system objectives.

Acts as a liaison to foster collaboration across various departments, including Clinical, Operations, Administrative, Financial, Safety/Quality, and Information Technology to ensure seamless execution of strategic initiatives.

Identifies areas for process optimization within clinical and operational work streams. Implements best practices and streamlines workflows to enhance efficiency and effectiveness.

Leads and manages key projects that are critical to service line strategy, innovation, expansion, business performance, and solution road map efforts. Develops project plans, tracks progress and ensures timely execution.

Leads and manages service line quality structure, including registries. 

Develops and implements a set of metrics that allows for identification and measurement of the magnitude of business opportunities and growth (referrals, leakage within the St. Charles system, market share per service line subspecialties, out migration of our primary and secondary market areas.

Develops and recommends provider growth strategy cohorts as well as space solutions for provider growth strategy with accompanying funding priorities.

Develops and delivers concise and effective communication materials, including presentations, A3 reports, and updates, to inform stakeholders about key initiatives, progress, and outcomes.

Anticipates potential challenges and risks related to clinical and operational excellence and proposes mitigation strategies. Proactively manages issues to minimize disruptions.

Establishes metrics and tracking mechanisms to measure the success of service line (whether clinical or operational) excellence initiatives. Regularly reports on progress and outcomes to leadership.

Develops and implements a consistent set of tools and templates to ensure efficient and effective initiative execution.

Recommends a portfolio of initiatives to reduce the internal and external failure costs of poor quality across the service line continuum of patient care episodes and pathways.

Serves as subject matter expert on service line care pathways and surgical episodes/bundles.

Functions as the liaison between St. Charles Health System and community partner practices for service line care pathways, episodes/bundles, care agreements within the medical neighborhood to drive patient centered program growth.

Supports the vision, mission, and values of the organization in all respects.

Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality.

Delivers first-rate customer service and/or patient care in a manner that promotes goodwill, and is timely, efficient, and accurate, and courteous.

Complies with all applicable laws, regulations, SCHS policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all health system’s investigations and proceedings.

Models respect, professionalism, and kindness in accordance with the ACTS of Excellence.

May perform additional duties of similar complexity within SCHS as required or assigned.

EDUCATION:

Required: Bachelor’s degree in healthcare administration, business administration or related field.

Preferred: Master’s degree in healthcare administration, business administration or public administration.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Valid driver’s license and the ability to meet SCHS driving requirements.

Preferred: Commitment to start the process toward certification as a fellow in the appropriate professional organization (American College of Medical Practice Executives and/or American College of Healthcare Executives) or other comparable program/certification within first year in position. Lean certification or equivalent. Project Management Professional (PMP®) certification/Program Management Professional (PgMP) from the Project Management Institute. 

EXPERIENCE:

Required: Minimum seven (7) years of related health care experience with proven ability to manage multiple projects, meet timelines, and escalate effectively to meet project goals.

Preferred: Experience in integrated delivery system, service line development and growth, medical group, or faculty practice departments.  

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

SKILLS:

Must have:

• Excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. 

• Strong teamwork and collaboration skills.

• Ability to multi-task and work independently. 

• Attention to detail.

• Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

• Ability to translate complex issues into simple terms.

• High level of business acumen and strategic thinking.

• Strong leadership and influencing skills.

• Experience working in a highly complex matrixed organization

• Excellent organizational skills

• Intermediate to advanced proficiency with Electronic Medical Record systems.

• Intermediate in Microsoft applications (PowerPoint, Word, Excel).

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

Yes

Job Family:

DIRECTOR

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time: