User Experience Lead
 

Are you looking for a place where you can bring your creativity for translating the digital product vision into cohesive, engaging design across the Neighborly digital product portfolio?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a User Experience Lead on the User Experience team, a typical day for you will include:

• Lead, mentor, and develop UX designers. Train and mentor junior staff in best practices of user experience design. Provide guidance, training, and motivation.
• Knowledge of accessibility-related guidelines and standards including ADA, WCAG, CCPA, Section 508, a good understanding of accessibility and usability for disabled people, and experience with devices and building accessible digital products.
• Develop Neighborly’ s design pattern library. Create and maintain UX/UI style guidelines to ensure consistency in all Neighborly digital interactions.
• Work with the Digital Product Director to drive UX strategy, design process, and align team objectives with strategic initiatives.
• Research to incorporate market analyses, data-driven insights and user research findings to inform design decisions. Develop understanding of Neighborly’ s customer needs and competitors through UX research and exploration.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:
  • 3-5 years of successfully leading multi-disciplinary UX teams.
  • 5+ years of user experience design for web, mobile, virtual assistant applications.
  • 5+ years wireframing/prototyping experience with tools such as Sketch, InVision, Adobe Creative Suite.
• Skills:
  • Demonstrated experience and deep understanding of user experience best practices.
  • Experience implementing and executing Agile principles within digital-focused product teams and knowledge of typical development practices.
  • Experience in effectively presenting design concepts to colleagues, partners, stakeholders and executives.
  • Ability to interpret data exposed through analytics and optimization/testing solutions.
• Education:
  • Undergraduate degree in design/user experience, Human-Computer Interaction, or equivalent combination of training and experience in a design/creative discipline.  
• Schedule / in-office requirements:
  • Hybrid working model. Monday-Wednesday in office, Thursday/Friday from home.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - US