Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work, and play. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential, and talents to a career that matters.  

Job Description

The NG911 Service Desk provides 24/7 monitoring and response services for 9-1-1 Public Safety in NYC. Primary responsibilities include, but are not limited to, monitoring, issue recording, escalation, general triage, and resolving Tier 1 issues in a timely manner utilizing the provided software tool sets. Typical solutions supported include Windows Servers, Linux Servers, out-of-band management, Telco carriers, and networking devices (such as switches, routers, and firewalls). Senior technicians will provide ongoing technical training and process instruction to members of staff. Position can involve training of new Tier 1 staff.

Qualifications:

• 2+ years of experience in Customer Service, Call Center, or Operations support in a customer-facing IT Service organization.

• Remote or virtual machine support experience is a plus

• Familiar with Microsoft Windows products.

• Use of ServiceNow or Remedy for Incident Management (Problem, Asset, and Change a Plus)

• Exceptional written and verbal communication skills. Technical Writing skills are a plus.

• The position is located on the client's premises. Ability to remain level-headed and professional at all times.

• Must be able to work in a 24/7 shift environment.

• Must be able to work overtime as required.

Target Base Salary Range: $59,200 - $94,700 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate

Basic Requirements

Required Skills:

• High School diploma, or an Associates, or Bachelor's degree in Business, Communications, General Studies, IT, or Technology

• 2+ years of Technical Service-desk, Customer Service, Call Center or Operations Support experience in a customer-facing IT service organization required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.