Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.

You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.

REQUIREMENTS:
 

Qualifications

• Bachelor’s Degree preferred. Combination of experience and education considered.
• ITIL certification preferred

Roles & Responsibilities

• Provide in-house support for End Users
• IMAC Support
• Able to perform the following without direct involvement from manager, senior team member, or lead
• Provide resolutions for users for corporate applications and hardware
• Support resolutions for business group applications
• Incident and Request Queue management - Ticket creation/Categorization/Prioritization
• Partnering to direct customers to respective Support Group

Minimum Requirements

• 3 – 5 years’ experience in Desktop support.
• Understanding of client/server networks, protocols, common Internet services, Active Directory
• Confirmed problem solving abilities

Desired Skills

• Good interpersonal skills, written and verbal communication and customer management experience
• Work experience interacting with colleagues globally
• Knowledge on operations/service delivery
• Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from different perspectives; use data to identify key issues/opportunities and arrive at sound and logical solutions that improve employee experience
• Good understanding of Computers and Trouble shooting skills required.
• Ability to work in a team and provide input to solution
• Communicate efficiently with vendors and escort them around a facility and engage the vendor regarding the purpose of their visit.
• Work with functional support teams to assist customers and drive speedy resolutions.

Required & Technical Skills

• Ability to address and resolve issues on PC’s and 3rd party applications supported by CIS.
• Ability to follow, update and edit KB articles to fix, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
• Phone & Mobile devices installation configuration and break fix.
• Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
• Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
• Mounting & Un-mounting Hardware’s in data center (Switch, Routers, Servers, etc..) (Physical ability to lift/move equipment up to 35 lbs occasionally.)
• Ability to provide "smart-hands" support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers.
• PC / Laptop installation, configuration(imaging) and problem resolution
• Printer/Scanners installation coordination, and vendor interaction
• Maintain IDF/MDF daily health checks and maintaining data center health check list register
• Ability to balance multiple assignments, has good judgment, and prioritizes projects and time efficiently
• Ability to identify new tasks that need to be performed for support or operations and work with management for execution
• Software installation at PC level and Server level
• Read, Write and Speak local language.