Work Location:

Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Lead the development and implementation of enterprise wide HR programs, including design, development, implementation, monitoring, reporting, and resolution of issues for a specialized functional area.

KEY ACCOUNTABILITIES

CUSTOMER

• Support development and execution of diverse programs, implement and develop activities, tools and programs for businesses, and support people strategy and management activities

• Provide expertise and guidance on programs and related reporting

• Work closely with HR partners, and external service providers (where appropriate) to resolve issues, streamline processes and implement solutions that enhance the employee experience

• Monitor any involved service providers to ensure agreed upon service levels are consistently achieved, and contracts are current

• Keep abreast of legislative developments related to the operational aspects of policy/ program. Assess implications for TD and proactively recommend changes

• Lead projects to successfully implement program and policy changes

• Work closely with business partners to resolve issues, streamline processes and implement solutions that enhance the operational efficiency and employee experience

• Participate in business process efficiency reviews and discussions

• Support regulatory applications by providing relative HR information for report to the applicable regulatory bodies/responding to requests for information

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for our business area

• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

• Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience

• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

• Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues

• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Work independently as the subject matter expert and may coach and educate others

• Oversee and/or independently perform tasks from end to end

• Apply expert knowledge of HR policies, processes, procedures, systems, concepts and operating standards to drive unit or team performance

• Execute on more complex and/or non-standard requests

• Recommend and implement solutions within own area of responsibility

• May need to coordinate / integrate work with other areas as needed

• Provide advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise

• Require specialized and/or advanced technical / business / function knowledge for areas supported

• High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus

• Represent the group as the lead or subject matter expert on projects / initiatives and/or at meetings across the organization

• Generally reports to a Senior Manager role

EXPERIENCE & EDUCATION

• Undergraduate degree

• 5+ years of relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.