JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

Site Operations

• Assist the country facilities lead to deliver the professional services meeting the Client business needs and contribute to the success of the account strategies supporting the site operation team.

• Boost agility in the workplace by managing up-to-date visitor information.

• Anticipate client needs through observation to create memorable experiences.

• Assist the Client’s management of the tactical delivery for the assigned property/facility and be the on-site key point of contact involved in soft service and maintenance activities.

• Management of the Client direct contracted and JLL contracted vendors. Demonstrating as a Point of Contact, escorting vendors during due diligence and site activities and other running business.

• Planning maintenance activities and track the status quo. Documentation for activities offline and online both.

• Occasional event support.

Safety Management

• Contracted Workers Authorization (EHS pre work approval) and follow the Client and JLL Global Safety Policies and local standards.

• Follow incident reporting procedures and adhere to JLL’s policies and compliant to the local laws and regulations.

• Management of Office PPE and fist aid kit inventory update and replenishment.

Procurement & Finance:

• Services and goods purchasing to payment. Manage Purchase Requisition and Purchase Orders on Oracle’s systems.

• Invoice processing for Account Payable and Account Receivable. Work closely with Account Regional Finance teams in China and India.

• Ensure all invoices, as related to the operation, are appropriately processed and tracked.

• Watch the budget consumption trend and timely report to the site facilities lead and Account Regional Finance teams.

Customer Services

• Helpdesk services and trouble shoot, tracking the status to completion.

• Foster a sense of hospitality and create happiness at work for our client and their guests and our team.

• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

• Manage and liaison incoming calls from the Client employees and external both.

Visitor Management

• Ensure personable and efficient visitor management services.

• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems, if applicable.

• Enhance safety and security of our client’s facility by management of visitor movement.

• Execute emergency response plan to ensure safety of client and guest when necessary.

• Deliver concierge service with local expertise and insider knowledge.

Core Competencies 

Experience & Background

• Minimum 2-3 years of practical experience in facilities, administrative, hospitality or related fields.

• Prior experience in reception work is preferred. Understanding basic technical systems. (CRAC, UPS, Fire Protection system, Mechanical & Electrical systems, etc.) is advantageous.

Customer Service & Relationship Building

• Demonstrated proactive and professional approach to customer service .

• Ability to interact with a wide range of client staff, including senior levels.

• Maintains professional and friendly attitude in customer interactions.

• Customer-oriented mindset and service spirit.

Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve complex problems effectively.

• Proven experience in problem-solving using quantitative approaches.

• Ability to implement holistic approaches for long-term solutions.

Communication & Coordination Skills

• Effective stakeholder engagement capabilities.

• Ability to balance client requirements with firm requirements.

• Management of conflict and competing priorities.

• Collaboration with vendors to deliver efficient services.

Core Skills 

• Strong organizational skills and ability to work independently.

• Timeline management and time management abilities.

• Goal-oriented focus on meeting all performance targets.

• Excellent verbal and written communication skills.

• Advanced Microsoft Office skills (Outlook, Excel, etc.)

Personal Attributes 

• Demonstrates honesty and trustworthiness.

• Team player with collaborative approach.

• Business level English communication skills.

 

Location:

On-site –Seoul, Korea, Republic of

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.