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Role Summary and Purpose

• The Business Solutions Manager will support the Head of Business Solutions in owning the improvement agenda for our London Market insurance and UK regional underwriting sector.
• This role serves as a vital link between underwriting, technology, and business operations, contributing to the alignment of processes within organisational goals.
• By utilising analytical insights and implementing innovative, technology-driven solutions, the manager will help streamline operations, improve productivity, and drive the overall success of the organisation

Key Tasks and Responsibilities

Strategy and Planning:

• Collaborate with the Head of Business Solutions and Business Function Leaders to identify and prioritise business needs and improvement initiatives.
• Assist in the management of transformation demands and ensure effective coordination of dependencies across teams.
• Support the tracking of business results by working closely with IT, Process Excellence, and Strategic Analytics.
• Contribute to the assessment of London Market and Lloyd's initiatives against AEIS priorities, identifying necessary operational and technological initiatives to support underwriting functions.
• Help define operational and technological roadmaps in partnership with IT and underwriting teams.

Execution:

• Implement improvements in underwriting and operational processes with a focus on enhancing productivity and digitalisation.
• Design and monitor operational KPIs, track performance metrics, and identify areas for improvement.
• Facilitate cross-functional transformation projects, acting as a key contributor in various initiatives.
• Collaborate with IT and other enabling functions to ensure the successful delivery of technology and analytics-enabled workflows.

Team Collaboration:

• Support the establishment and development of the Triangulation Center of Excellence to improve integration of people, processes, technology, and data across the organisation.
• Engage in cross-functional problem-solving with teams across IT, Data, Strategic Analytics, and other operational functions.
   

Role Requirements & Skills

Skills / Competencies

• Expertise across the London Market Insurance underwriting sector.
• Ability to assess operational and technological implications of strategic business plans.
• Effective communication of enterprise strategy and operational plans to stakeholders.
• Collaboration with IT and business partners to deliver customer-centric solutions.
• Capacity to support leading large-scale transformation efforts.
• Focus on business outcomes and the ability to articulate business cases
• Proficiency in Microsoft Outlook, Word, Excel, and Teams is required
• Excellent written and oral communication skills, including the ability to convey complex information to diverse stakeholder groups.

Qualifications

• Bachelor’s / Master’s Degree in related field or qualified by experience.
• Proven experience in business solutions management or a related role within the insurance or underwriting sector.

Experience

• Strong knowledge of the London Market and Lloyd's.
• Strategic planning and execution aligned to business objectives and driving operational improvements.
• Proven track record of cross Functional Collaboration to ensure successful project delivery.
• Project management expertise with a track record of managing multiple initiatives simultaneously.
• Familiarity with implementing technology driven solutions and automation strategies.
• Proven ability to achieve business outcomes and articulate related business cases.

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14100 ARCH UK ACCOUNT SET - TO BE USED FOR Q1 PAYROLL ONLY - Arch Europe Insurance Services Ltd