We are looking for a hands-on, execution-driven Product Manager to own the vision and delivery of Ticket Hub — Arcesium's internal ticketing and client communication platform that powers operational workflows across teams. You will work at the intersection of infrastructure, engineering, operations, and client experience — driving a complex integration while ensuring reliable, seamless communication between Arcesium and its enterprise clients and their counterparties. This is a builder's role: you will be expected to get deep into the details, move fast, and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team. If you thrive in ambiguous, high-stakes environments and love turning complex technical problems into polished, dependable product experiences — this role is for you.

What You'll Do:

• Own the product vision, roadmap, and execution for Arcesium's internal ticketing and client communication platform (Ticket Hub), ensuring it delivers a seamless, reliable, and scalable experience for both internal users and our customers.
• Collaborate closely with engineering and infrastructure teams to evolve and maintain the core ticketing framework — covering email routing, inbound/outbound email processing, ticket lifecycle management, threading, archival, and third-party integrations including messaging services.
• Drive the quality, usability, and consistency of the ticketing experience across all key products — including the in-Opterra platform.
• Champion best practices for ticket lifecycle management — covering creation, threading, routing, escalation, archival, and retention.
• Lead thoughtful change management for platform integrations, including managing third-party vendor relationships, coordinating rollouts across pods, and ensuring minimal disruption during migrations and go-lives.
• Engage with internal stakeholders and customers to gather feedback, identify pain points in communication workflows, and prioritise impactful product improvements.
• Define and drive the roadmap for customer-facing capabilities — including client ticket visibility, portal access, authentication integration, and notification workflows.
• Measure and analyse ticketing usage data, email delivery metrics, and operational feedback to guide roadmap priorities and identify systemic issues proactively.
• Articulate business cases, estimate timelines and effort, communicate with all stakeholders, and prepare project plans, release notes, and product documentation.
• Partner with cross-functional teams — Corporate Technology, Infrastructure, Information Security, and the Managed Services team — to ensure alignment on goals, technical feasibility, and delivery cadence across multi-pod rollouts.

What You'll Need:

• 8+ years of overall work experience, with a minimum of 2 years in product management managing technical products or operational platforms (preferably in capital markets).
• Strong understanding of email infrastructure, ticketing systems, and enterprise communication workflows — including familiarity with concepts such as DMARC, DKIM, mail routing, and third-party SaaS integrations.
• A builder's mindset with a strong bias to action — someone who rolls up their sleeves, moves fast without waiting for perfect information, and takes personal ownership of getting things across the finish line.
• Customer empathy and a deep understanding of operational user needs, preferably with experience building platforms used by both internal operations teams and external enterprise clients.
• Proven ability to manage complex, multi-stakeholder rollouts with multiple workstreams running in parallel, and to drive resolution on ambiguous or contested decisions.
• Outstanding academic background and a passion for working in a high-velocity, fast-paced software development environment.
• Exceptional verbal and written communication skills — able to translate technical issues into clear, actionable updates for both engineering teams and business stakeholders.
• Critical thinking and the ability to articulate standpoints, influence, and drive alignment across engineering, operations, and client-facing teams.
• Strong attention to detail and a quality-first mindset — particularly in high-stakes operational contexts where email delivery failures or data loss have direct client impact.
• A high level of personal maturity, ownership mentality, and a collaborative attitude — comfortable working across time zones and organisational boundaries to unblock issues and drive outcomes.

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