At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

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Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Manager, Patient Experience Marketing, Multiple Myeloma & PAN-Oncology – Horsham, PA

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology in Horsham, PA.   

The Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology is responsible for supporting the end-to-end patient experience for patients starting on Oncology therapies.  This role also includes driving project management with conferences, field training and execution of on driving awareness for J&J withMe.  You will be a member of the Oncology Px Strategy team, working closely with the patient solutions teams - including field-based access and affordability solutions, patient access and affordability solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work across the brand marketing, access marketing, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day Role and Responsibilities Include:

• Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology works in service to our patients, as an advocate for their needs.
• Primary point-of-contact for the PECS Px Strategy team in supporting the DARZALEX® brand. This includes leading the PECS Oncology team’s support of current and new indications.
• Partner with PECS PCCS  team on strategy and execution of hub access support services and patient cost and affordability solutions. Monitoring/tracking program performance and identifying opportunities to drive program experience improvements.
• Collaborate with Brand Market Access teams and PECS Franchise Reimbursement Managers (FRM) to shape strategy and pull-through FRM team support that aligns with the Brand team’s market access objectives and strategies, to help patients start therapy.
• Support the Px Strategy team with the ongoing launch of the Patient Service Center and Access Therapy Center, with emphasis on supporting the DARZALEX withMe program elements and the Brand team’s pull-through across relevant Brand promotional collateral.
• For PAN-Oncology, driving awareness for the J&J withMe program will be essential by driving NPP Media execution, conference coordination, and collaboration with the PS&E team as the APP, OCE, and KAM lead from PECS PX Oncology.
• Project Management: Orchestrate highly complex projects as demonstrated through the coordination, prioritization and facilitation of concurrent workstreams and demands in large, diverse, cross-functional teams.
• Drive Detailed Timelines: Develop project schedules which clearly articulate critical path activities and flag areas of risk to the project.
• Develop and set interim goals and milestones: Identify and track key activities that are pivotal for the success of interdependent workstreams.
• Lead core team meetings, including identifying key action items and follow-ups while ensuring partners are focused on their respective deliverables through project governance.
• Partner with medical, legal and regulatory team on planning, prioritization and organization of all deliverables that require review.   

Additional responsibilities:

• Program Communications: Help develop compelling and relevant communications to drive awareness and understanding towards Oncology patient engagement programs
• Customer-Centric Design Process: Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions; Own patient and program insight generation
• Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
• Program Design: Inform requirements for Px solutions, with a focus on seamless and coordinated support across solution types
• Material Development: Copy approval process
• Communications Planning: Support the planning efforts for communications (targeting, messaging, creative, channels) and training in support of Px programs - influencing indirectly through brand patient and professional marketing teams
• Measurement & Reporting: Support performance reporting and insight generation using PECS dashboards, research and analytics resources in partnership with PECS CIS partners
• Training: Help lead training initiatives to ensure strong delivery of patient experience initiatives
• Program Optimization: Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs
• Culture: Support a culture of learning, smart risk-taking and experimentation
• Diversity & Inclusion: Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force.
• Leadership & Ethics: Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results, but even when you fall short - you learn from it.

Qualifications

• 5 years of experience leading and executing the coordination of highly complex programs and/or projects is required.
• Bachelor's degree required.
• Strong verbal and written communication, analytical/problem solving, negotiation, and interpersonal skills.
• Proven teamwork skills in a cross-functional environment; ability to motivate and empower team members, set and manage expectations.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.
• Travel. This position is based in Horsham, PA and requires up to 15% domestic travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Brand Positioning Strategy, Collaborative Selling, Commercial Awareness, Content Marketing, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Digital Marketing Platforms, Execution Focus, Financial Analysis, Inclusive Leadership, Innovation, Leadership, Marketing Campaign Management, Operations Management, Performance Measurement, Resource Planning, Sales Promotions, Succession Planning, Team Management