Job Description:
Key Responsibilities:
Operational & Project Management
Oversee end‑to‑end project execution from scoping to invoicing.
Ensure accurate estimation, costing, and feasibility assessment for all incoming projects.
Establish and monitor delivery processes for survey programming, data processing, and project management.
Ensure projects meet timelines, quality, budget, and compliance requirements.
Drive operational efficiency through workflow optimization and automation opportunities.
People Leadership & Management
Manage and mentor a team of survey programmers, data processors, project managers, and team leads.
Conduct performance reviews, skill assessments, and development planning.
Ensure effective resource allocation and workload balancing.
Foster a culture of accountability, continuous learning, and operational excellence.
Client & Stakeholder Management
Serve as the escalation point for clients, internal teams, and vendors.
Partner with account managers and sales teams to support pre‑sales activities.
Build strong client relationships through clear communication, expectation management, and proactive issue resolution.
Collaborate with cross‑functional teams including Finance, Sales, QA, and Vendor Management.
Financial & Budget Management
Own operational budgets, forecasting, and resource planning.
Drive margin improvement through efficient costing, resource allocation, and vendor negotiations.
Monitor project profitability and take corrective measures when required.
Ensure accurate and timely invoicing in partnership with Finance.
Quality Assurance & Process Governance
Ensure adherence to company-wide quality frameworks and market research standards.
Implement best practices and SOPs across all operational functions.
Lead continuous improvement initiatives and implement corrective action plans.
Manage audits, compliance checks, and quality evaluation exercises.
Vendor Management
Build and maintain relationships with external vendors (survey programmers, DP vendors, translators, sample providers, etc.).
Negotiate rates, SLAs, and performance expectations.
Evaluate vendor performance and ensure timely identification of alternative options when required.
Experience
12+ years of experience in Market Research Operations, with at least 3–5 years in a leadership role.
Proven experience managing multi‑functional operations teams (survey programming, data processing, PM).
Strong background in quantitative research processes and tools.
Strong Project Management background.
Strong understanding of Market Research domain
Location:
DGS India - Mumbai - Thane Ashar IT Park
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent