Position Title:

Medical Office Coordinator - Referral Coordinator - Stephenson Cancer Center

Department:

SCC Clinic Patient Services

Job Description:

General Description: Provides assistance to a clinic by being the initial contact, maintaining records, acting as a physician liaison, gathering information, providing counseling, managing complaints, developing contracts, maintaining supplies, coordinating surveys, and providing billing assistance. 

Essential Responsibilities:

• Initial Contact.  Serves as the initial contact employee within the clinic for all associated entities.
• Record Maintenance.  Maintains comprehensive patient records and files to ensure proper documentation.
• Physician Liaison.  Serves as a liaison between physicians and patients. 
• Information Gathering.  Gathers medical and other related information from clinic patients.  Analyzes information and refers to designated clinic physician.  Gathers verbal and written feedback from patients, physicians, service providers, etc.
• Counseling.  Provides counseling to patients and family members.  Discusses health care to be provided, who will be providing, etc.  Answers any questions or refers to appropriate personnel.
• Complaint Management.  Manages complaints from all sources including patients, staff, physicians, etc.  Intercedes with physician and initial complaint.  Works in conjunction with Clinic Administrator to address complaints. 
• Contract Development.  Develops contracts with medical professionals providing services to patient to ensure compliance. 
• Supply Maintenance.  Maintains supplies for the clinic by ordering and tracking supplies.
• Survey Coordination.  Coordinates the distribution of monthly patient satisfaction surveys. 
• Billing Assistance.  Provides billing and coding assistance.  Evaluates and codes all invoices for payment.  Stays abreast of all laboratory and insurance requirements. 

General Responsibilities:

• Performs other duties as assigned

Minimum Requirements:

Education: None required.  Bachelor’s degree preferred.

Experience: 2 or more years of experience in an outpatient clinic required.

OR equivalent combination of education and experience.

Licensure/Certifications/Registrations Required:  None required.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills
• Proficient with the use of Microsoft Office tools

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.