IT Support Assistant

Posted:
6/10/2026, 6:55:41 PM

Location(s):
Cape Town, Western Cape, South Africa ⋅ Western Cape, South Africa

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

Job Description

  • Record and classify received Incidents and service requests 
  • Log all Incident/Service Request details, allocating categorization and prioritization codes 
  • Keep users informed about their Incidents’ status at agreed intervals 
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) 
  • Investigate and diagnose of all Incidents and Service Requests 
  • Verify resolution with users and resolve Incidents in ITSM tool 
  • Determines if an incident needs to be escalated according to priority and severity of the issue. 
  • Supports Fugro employees with knowledge sharing and guidance where required and applicable. 

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.