Are you a natural problem solver who thrives in fast-paced environments?

Do you wear every hat in the closet and still find time to organize the closet?

Are you energized by creating efficient systems and jumping into any challenge to make things better?

Final question: When faced with a complex challenge, do you get excited, or run away?

At Crisp, we’re on a mission to help 1,000 law firms each grow their revenue by $10,000,000 over the next 10 years, creating a $10 billion impact in the legal industry.

As the Operations Manager, you’ll be the “Swiss army knife” of our organization, seamlessly moving between departments to meet operational needs, solve problems, and build scalable systems. Your role will be pivotal in ensuring every aspect of the company runs like a well-oiled machine. Whether it’s creating processes, analyzing performance metrics, or jumping in to support a team in need, you’ll be our go-to “make-things-happen” person.

This is your opportunity to shape Crisp’s future while growing your expertise across multiple departments in a high-impact, fast-growth environment.

Who You Are:

You are an experienced operations professional with a passion for creating structure, solving problems, and improving processes. You thrive in environments where no two days are the same and pride yourself on your ability to adapt, prioritize, and deliver results.

• You’re a master multitasker who can seamlessly float from one department to another and quickly assess what’s needed.
• You think in systems and processes, ensuring every solution you create is scalable and built to last.
• You’re proactive, assertive, and always looking for ways to improve. When something isn’t working, you don’t wait for someone to ask—you take the initiative to fix it.
• You thrive on data and use it to make objective decisions that drive results.
• You’re comfortable giving and receiving direct, candid feedback. You’re not a “yes person” but always offer solutions when voicing concerns.

*** IMPORTANT: TO APPLY **

You will be evaluated and vetted based on your ability to follow instructions

Do not apply through the contact information on the website

To Apply: Please call 404-977-4707  for step-by-step instructions

What You’ll Do:

As the Operations Manager, you’ll be instrumental in driving efficiency, scalability, and productivity across Crisp. This role requires versatility, meticulous attention to detail, and the ability to manage multiple priorities simultaneously.

• Collaborate across departments to identify and address operational challenges. Be the go-to person who can jump in wherever needed to ensure success.
• Develop and implement scalable processes to support the company’s rapid growth, ensuring efficiency across all teams.
• Monitor and audit existing processes, identifying opportunities for improvement and implementing long-term solutions.
• Use data to track capacity, measure performance, and assess operational effectiveness, ensuring client satisfaction and team productivity.
• Serve as a "second-in-command" on operational initiatives, working closely with leadership to drive company-wide goals.
• Build rubrics, scorecards, and quality control systems to maintain the highest standards across all departments.
• Lead and support cross-departmental projects, ensuring they are on time, on budget, and aligned with company goals.
• Drive key performance indicators (KPIs) to ensure measurable success in every department you touch.
• Champion company-wide initiatives, communicating updates and ensuring alignment across teams.

What We’re Looking For:

To thrive in this role, you must embody the following:

• Proven Experience: 5+ years in operational roles with demonstrated success in creating and improving processes in a fast-growth environment.
• Tech Stack: Experience with Salesforce, Google Sheets (along with formulas, v-lookups, tables, charts, graphs) is required.
• Experience with platforms such as: Zapier, DOMO, Coefficient, Typeform, ChurnZero, Zoom (admin), Calendly, Front, and ClickUp are preferred. 
• Versatility: A proven track record of working across departments and quickly adapting to new challenges.
• Process Improvement Guru: You excel at designing, auditing, and improving scalable systems that drive efficiency and productivity.
• High EQ: Natural ability to build relationships and foster collaboration across teams.
• Data-Driven Decision Maker: Expertise in pulling data, displaying data for users on a daily, monthly, quarterly, annual basis, and analyzing metrics to assess performance and guide decisions.
• Leadership Skills and Self-Autonomy: Proven ability to manage and mentor junior team members, fostering a culture of accountability and excellence.
• Relentless Problem Solver: You see challenges as opportunities and tackle them with creativity and persistence.
• Results-Oriented: A track record of delivering measurable operational outcomes that drive client satisfaction and team member behaviors that support client program utilization.
• Exceptional Communicator: Ability to align and energize cross-functional teams, fostering collaboration and accountability.

Preferred but Not Required:

• Professional certifications in Salesforce, Six Sigma, and/or PMP.
• Advanced knowledge of operational metrics, data analysis tools, and quality assurance practices.

In Return, Here’s Our Promise to You:

• Autonomy: Freedom to lead and grow in your role, with the space to execute your vision (as long as you are delivering the desired result).
• Support for Big Ideas: We value bold thinking and are open to risk-taking that drives innovation.
• Culture of Impact: Be part of a mission-driven team that’s redefining law firm growth and making a lasting impact.

Our Requirements Are Pretty Straightforward. To Qualify You Must:

• Have 5+ years of experience in operational leadership roles at fast-growth organizations.
• Have experience in, at the least, Salesforce and Google Sheets (along with formulas, v-lookups, tables, charts, graphs), and Zapier
• Be a proactive, solution-oriented thinker who thrives in dynamic environments.
• Have a proven track record of improving processes and driving measurable results.
• Be comfortable with data analysis and using performance metrics to make decisions.

Perks of Being a Crisper:

Here are just a few of the benefits you’ll enjoy as part of our team:

• Comprehensive Health Coverage: 100% Crisp-paid health, vision, and dental insurance, with the option to add coverage for your spouse and dependents.
• Generous Paid Time Off: 5 weeks of completely unplugged paid time off per year, including 7 paid holidays and a full week off between Christmas Eve and New Year’s Day.
• Invest in Your Future: A 401(k) plan with up to 4% company match, plus a Company Profit Share Program to share in Crisp’s success.
• Support for Growing Families: Paid parental leave at 100% salary for new birth and adoptive parents, plus an Instacart membership to make life a little easier.
• Work in Style: State-of-the-art headquarters with ergonomic workstations, including electric sit/stand desks, and on-site mothers’ and relaxation rooms for your comfort.
• Monthly Crisp Swag: Fresh, custom swag delivered to you every month—because we like to keep our Crispers looking sharp.
• We’ve Got Your Move Covered: Not in Atlanta yet? No problem! We’ll cover a portion of your relocation expenses to get you here.

 

About Crisp:

Crisp is a rapidly growing, high-energy company with a relentless commitment to delivering the best in legal marketing and business coaching. 

 

We’ve achieved massive growth over the last three years by focusing on one thing: helping law firms dominate their markets.

 

Check out more about who we are and how we’re changing the game at www.crisp.co.

 

We believe in working hard, pushing boundaries, and staying humble. But we’re not afraid to celebrate our wins. 

 

Here are just a few of the awards and accolades that recognize our passion and impact:

• Named to Inc. 5000 List of Fastest-Growing Private Companies for 7 Years (2024, 2022, 2021, 2020, 2019, 2018, 2017)
• Atlanta’s fastest-growing companies 9 years in a row (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016)
• Crisp Founder and CEO Michael Mogill named EY Entrepreneur Of The Year®
• Recognized as Atlanta’s Best Places to Work
• Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth 
• Published the legal industry’s best-selling marketing book 
• Host of the most listened-to podcast in the legal industry 
• Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post

Why Our Work Matters:

 

Lawyers go to law school to learn how to practice law, but law school doesn’t teach them how to run a business. In a world where the best cases often go to the best marketers, rather than necessarily the best lawyers, legal expertise alone isn’t enough. That’s where Crisp comes in.

 

We partner with committed, growth-minded law firms that care deeply about their teams, clients, and communities. Often, it’s a David vs. Goliath scenario, where the most dedicated attorneys lack the resources of their larger competitors. 

 

Our mission is to level the playing field, equipping these firms with the tools, strategies, and support they need to stand out and win.

 

We empower law firms to not only grow their businesses but also make a bigger impact—delivering better outcomes and driving positive change. 

 

At Crisp, we’re here to ensure that the best law firms, no matter their size, have a fighting chance to lead, serve, and transform their communities.

 

By empowering our law firm clients to succeed, we’re not just building stronger businesses; we’re creating a ripple effect of positive change that impacts lives, families, and communities across the country. 

 

How You’ll Elevate Your Career at Crisp:

• Be Part of an Exceptional Culture: Join a team that’s fiercely united by a shared mission and driven by a CEO who’s committed to your success. Here, every teammate is dedicated to excellence and willing to support you in your growth.
• Collaborate Across Teams: Work alongside passionate professionals from every department who are eager to collaborate, share their knowledge, and help you excel.
• Lead Industry Innovation: Experience what it’s like to work for a company that’s not just following trends but setting them. We’re constantly innovating and pushing the boundaries—complacency has no place here.
• Drive New Initiatives: Thrive in an environment where new ideas are celebrated, and creativity is always in motion. If there’s a better way to do something, we find it and make it happen.
• Grow Beyond Limits: At Crisp, your personal and professional growth is our priority. Through our Continuing Crisp Education (CCE) program, we invest in your development with classes, trainings, book clubs, and certifications that keep you at the top of your game.

 

If you’re looking for a challenge and a place to make a real impact, this isn’t just a job—it’s your opportunity to put 110% into everything you do. 

 

We believe greatness is achieved through hard work, discipline, and relentless pursuit of excellence.

 

We’re not just ambitious—we’re all-in on what we do. If you want to join a nationally recognized, dynamic, and downright awesome team, we can’t wait to meet you.