The Issuer Services Department is part of the wider Services Group. The Department contains a diverse section of units which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.

Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers. 

The Securities & Derivatives Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to transactions originating from business. The overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions.

Key Responsibilities:

• Section Manager leading a group of 9 staff undertaking core operational processes within issuer services including staff development.
• Escalation point for team leader to assist in timely resolution of issues. 
• Effectively liaise with other teams and departments to resolve issues, share knowledge & drive process improvements.
• Responsibilities for team’s system profiles and assist system access process for new hires.
• Ensure staff morale is always high, and that team is motivated.
• Ensure one to ones with relevant supporting MIS, client feedback, training completed etc. for each member of the team is delivered on a timely basis.
• Review of versatility matrix identify training gaps, and plan training/coaching.
• Participate in any Department projects as required and support Department Manager in achievement of overall department goals.
• Increase industry knowledge of the client segment to ensure the client receives the highest quality service.
• Take full ownership of escalations and system issues.
• Complete reporting requirements with Department Manager on all control items ensuring consistency across the department.
• Maintenance and tracking of metrics to drive ongoing performance improvements.
• Assist Department Manager in preparation of and during audit reviews, and in implementing required changes recommended by Regulator, Audit, Business Monitoring, etc.
• Focus on quality, ensuring all processes are conducted to the highest standard.

Skills:

• Strong work organisation / prioritisation skills
• Proactive problem-solving experience
• Exceptional Communication skills
• Ability to quickly understand and critically assess complex processes
• High degree of accuracy and attention to detail
• Logical Thinking
• Ability to self-start and to learn rapidly
• Ability to multi-task
• Open and approachable manner
• Results-driven and patient

Competencies

• Adaptability
• Negotiation
• Organisational skills
• Communication Skills
• Relationship Building
• Teamwork
• Innovative and Proactive

Experience and Skills

• 8-10 Years Financial Services experience. Payments or documentation review experience would be of benefit.
• Ideally from an Operations background with a broad understanding of banking operations and securities.
• Knowledge of Corporate Trust Operations would be advantageous
• Strong investigative and analytical skills.
• A strong understanding of Operational Risk related functions and processes – payments experience.
• Proven ability to execute
• Excellent people management and leadership skills with team building capabilities

• Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships.
• Proven ability to coach and develop talent

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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