Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: • Prepare moderate to complex network designs/schematics to address specific customer network solution requirements. • Prepare work orders containing instructions to be used by technicians to configure network hardware and software. • Work with customer technical teams to provide solutions for customers internetworking communications requirements. • Configure and troubleshoot WAN/ LAN/ WLAN equipment in a complex environment. • Remotely support new installs, circuit upgrades and logical changes. Professional & Technical Skills: • Must Have Skills: Cisco Wireless technology and Identity service engine (Cisco ISE) • Good to Have Skills: Routing, Switching and Infoblox (DDI) • Should be able to lead a team and Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Local and Flex connect groups, Mobility tunnels WLC upgrade, Cisco Routers, F5 load balancers and Infoblox DDI. • Maintain design of LAN/WAN including protocols and routing. • Troubleshooting critical incidents and problem tickets. • Identify potential failures and recommend solution Update knowledge base with known errors/resolutions. • Provide day to day operational support for the in-scope device Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution. • Should have very good experience of software patch management to manage the Extreme cloud patch management cycle, patch testing and deployment of patches on timely basis. • Experience in managing Multi-Client Networks, WAN Links, LAN Management and Excellent knowledge of Advanced Networking and Network Protocols. • Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging. • Follow ITIL process with proving skills in working with Incident & Change management methodologies. • Should be able to drive Network projects & work at the Data center during deployment of Network hardware’s. • Experience with Wireshark or other NAM tools. • Should have 4 to 6 years of experience in Cisco Wireless Network operational support/management roles. • Should have supported Network deployments. • Should have experience performing Network transitions / transformations. • Good communication skills and understanding of procedures, application, and concepts within own subject area. Additional Information: • Educational Qualification: B.E (Bachelor of Engineering ) in Computer Science or equivalent. • Certifications in CCNA / CCNP Wireless or any other relevant certifications. • The candidate should have a minimum of 3 years of experience in Network Infrastructures.

Graduate

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.