Customer Success Manager, CEE & Balkans

Location: Warsaw (hybrid - minimum twice a week in the office)

About the business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.
 

About our Team

Are you looking to join an industry-leading sales organization and nurture existing customer portfolio? Our sales team based in Warsaw is dedicated to partnering with organizations in CEE & CIS region to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.
 

About the role:
The Customer Success Manager role will ensure and grow additional revenue opportunities and protect revenue base via a total solution strategic approach within the book of business. Your focus will be on developing existing customers in CEE & Balkans region, working mostly with Banking and Fintech sectors. Some travel may be required to support customers and attend events.

Responsibilities:

• Managing customer roadmap retention plans/actions to ensure protection of base revenue.
• Developing and implementing a sales strategy considering customer growth, developing key contacts and business relationships within assigned accounts. Support the efforts of the regional Business Development Manager including on-site visits, demonstrations and customer educational activities.
• Securing meeting appointments, gathering information on customer needs, position and demonstrate LexisNexis Risk Solutions product as solutions to customer's business issues, managing customer objections, negotiating pricing and contracts and close the sale.
• Developing gap analysis techniques to determine incremental opportunities within existing accounts. Contacting and meeting with account decision makers to determine the business needs to penetrate new business opportunities.
• Working closely in a team environment with sales support and technical implementation employees to satisfy customer needs.
   

Experience / Qualifications:

• Fluent English is a must, other languages i.e. Croatian, Serbian will be a great asset.
• Have a proven track record of meeting or exceeding sales targets.
• Experience in managing key customers and interacting with multiple stakeholders & departments.
• Possess excellent communication, networking and negotiation skills.
• Strong organizational and forecasting skills.
• Be able to quickly adapt and effectively manage time and prioritize tasks.
• Understanding of the corporate and/or professional research process and have the ability to quickly develop an in depth understanding of LexisNexis Risk products and services and how they apply to the customer’s needs.
• Be proficient in using CRM software and other sales-related tools.
• Ability to work in a team environment and collaborate with other departments.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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