JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Building Ambassador

Mainly Based - On site Rolls-Royce LDC centre, Derby

Hours - 20 hours per week, Monday to Friday between 06.30 - 18.30

As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities mainly at Rolls-Royce LDC centre Derby, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.

Responsibilities:

• Ensure guests receive an excellent welcome, consistently delivering a great service.
• Maintaining regular communication and addressing inquiries, requests, and concerns in a timely manner.
• Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
• Process meeting room requests, for internal & client meetings.
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
• Maintain and actively utilise a portfolio of information to assist with client queries for example, transport, inter site bus & car parking.
• Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
• Assist in any other reasonable duties as required.
• Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
• Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
• Efficiently report any maintenance, IT or Health and Safety concerns.
• Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
• Conduct building orientation sessions to familiarize new tenants with building protocols and services.
• Provide AVIT support for conferences and events
• Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
• Provide labour support to ad-hoc out of hours events.
• Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
• Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.

Requirements

• Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
• Immaculate personal presentation endorsing the signature five star image.
• Excellent customer service orientation and a genuine desire to help others.
• Detail-oriented with strong problem-solving and decision-making skills.
• Ability to handle multiple tasks simultaneously and prioritize responsibilities.
• The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate.
• Experience in tenant relations, property management, customer service is a plus.
• Immaculate personal presentation endorsing the signature five-star image.
• Proven experience and understanding of an exceptional Customer Service delivery.
• To be able to move heavy / bulky items.
• Previous experience with visitor management and booking systems preferable.
• Team player.
• Be innovative, identifying improvements and smarter ways of working.
• A keen interest in AVIT and electrical appliances.
• Provide support across various sites in Derby, covering holidays and sickness absences of other Building Ambassadors.

At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees. What sets JLL apart is our culture of collaboration, locally and across the globe. We support each other's wellbeing and champion inclusivity and belonging across teams. Join us in the UK to take the more inspiring, innovative, and optimistic path on our journey toward success

#LI-DW2

Location:

On-site –Derby, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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