Duties & Responsibilities

Supervise a team of Balancers and/or Reviewers responsible for the daily balancing, reviewing, reporting of cash and share activity, and the posting of cash for a variety of mutual funds/alternative investment clients. Provide coaching, direction, support, and leadership to the Balancing and Reviewing staff. Works with the various departments within the Transfer Agency and the company to ensure a quality service is delivered to our clients.

Responsibilities:

• Assist with the development of staff including hiring, training, coaching, delegation of assignments and administering performance evaluations and goals.
• Review management reports and client audits for accuracy and completeness.  Ensure that department quality standards are met and feedback provided to staff.
• Ensure daily balancing/reviewing and money movements are completed accurately and by stated deadlines. Monitor exception items to ensure items are resolved within acceptable timeframes.
• Serve as a resource to the Balancers, Reviewers and to the fund clients by timely responding to questions and requests for information. Support the group through coaching and problem resolution.
• Assist the manager with the daily operations of the department. Participate in the coordination of new projects, installation and testing of new systems and programs, converting or de-converting clients, and updating procedures.
• Make recommendations to enhance current products, processes, and procedures to positively affect efficiencies within the department and company.
• Assist other department supervisors and managers when needed and work on special projects as assigned.
• Perform various other duties as assigned.

Principal Working Relationships

Daily contact with clients, investment advisors, fund accountants, fund administrators, custodial banks and other external parties. Works closely with various members of the following UMB Fund Services´ departments: operations, shareholder services, fund accounting, tax, Fund/SERV, funds transfer, reconciliation, systems, client relations, auditing, and IT.

Knowledge & Skills

MINIMUM:

• Demonstrates ability to lead, develop and motivate others
• Detail orientation with ability to methodically analyze and solve problems
• Demonstrated planning, goal setting, delegation and decision-making ability.
• Strong organizational and time management skills
• Strong interpersonal skills with demonstrated ability to recognize sensitive client situations and respond appropriately
• Excellent collaborative skills with demonstrated ability to establish and maintain internal and external relationships.
• Demonstrates professional communication skills
• Strong mathematical skills
• extensive experience with Microsoft Office products, file structures, and the ability to create spreadsheets with macros.

PREFERRED:

• Professional management experience
• Knowledge and experience of securities industry
• Experience with Continuous Improvement

Requirements

MINIMUM:

• Bachelor’s Degree in Finance or Business-related field. Significant and directly related experience may be considered in lieu of degree
• Five (5) years financial services experience

If working for call center:

• Passing the Securities Industry Essential test (SIE) is required within nine (9) months, and you will be provided with internal resources as well as study time to successfully pass the exam. 

PREFERRED:

• Prior supervisory / leadership experience

Work Environment:

Typical office environment

Supervision/Management: 

Performs short-term planning, scheduling, & coordinating. Responsible for the growth & development of direct reports. Accountable for assisting with planning & management of budget & delivery of end results.

Compensation Range:

$56,890.00 - $109,270.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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