Senior Specialist, Business Analysis- Santa Ana, Costa Rica

Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis.

Western Union powers your pursuit.

Role Responsibilities

• Helps with the administration of Western Union's Agent Learning Management System (LMS) and adjunct learning systems, including publication, maintenance and support of learning assets and events.
• Consults and supports functional LMS administrators to ensure global consistency in the administration and curation of learning systems and content.
• Curates existing resources to support learning needs for global audiences.
• Acquires and analyzes feedback from customers and recommends ways to improve the administration of learning and the content that is available to support learning.
• Additionally, this role is responsible for assisting with the planning and execution of specific projects, reviewing, and fully understanding all project and business requirements, coordinating with staff as well as across functions to ensure on-time, on-budget, and in-spec delivery to accomplish tasks for Western Union Agent Academy and Agent Portal Platforms.
• Requirements Gathering: Collaborating with stakeholders to understand business needs and gather requirements for projects.
• Data Analysis: Analyzing data to identify trends, patterns and insights that can inform business decisions.
• Documentation: Creating detailed documentation of business processes, requirements, specifications, project plans and reporting.
• Stakeholder Communication: Acting as a liaison between stakeholders and technical teams ensuring clear communication and understanding.
• Project Management: Plan, execute and monitor projects (i.e. LMS country deployments, etc.)

Role Requirements

• 3+ years Instructional Technology, Organizational Development or Project Management
• Bachelor's degree in Instructional Technology, Learning Design, Project Management or equivalent field or 5+ years of verifiable experience in any of the mentioned fields.
• Excellent interpersonal and communication skills (written and spoken)
• Strong project management, continuous improvement, process discipline skills
• Strong analytical skills and problem-solving skills
• Solid technical skills to load training courseware and troubleshoot issues
• Proficiency in MS Office Suite (Word, Excel, Outlook, and PowerPoint)
• Able to manage work with minimal oversight, in a fast-paced, business environment with multiple stakeholders
• Integrity and ability to maintain confidentiality
• Detail-oriented
• Be a self-starter with the ability to cultivate strong relationships with multiple clients throughout the business
• Demonstrable experience working with an LMS and web platforms.
• Strong experience leading technology projects using Agile and Scrum methodologies
• Project Management certifications (PMI, Scrum, SAFe) will make you stand out.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• Paid time off including extended maternity leave.
• In house company doctor services
• Continuing Education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible Working Schedules if applicable
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling Program
• Price Smart membership
• Pan American Medical and Life insurance
• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid

Estimated Job Posting End Date:

08-26-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.