Be the Driving Force Behind the xBid Buyer Experience

At Xome, we're transforming the real estate industry through innovative technology and exceptional service. As our xBid platform continues to grow, we're looking for a highly organized, customer-focused professional to own and elevate the remote bidding experience from start to finish.

As the Principal, Strategic Operations – xBid, you will serve as the dedicated owner of the bidder journey and the primary point of contact for all xBid activity. You'll build relationships with buyers, coordinate auction activity, manage critical transaction processes, and partner closely with Operations, Auctioneers, Legal, Escrow, and Technology teams to ensure a seamless experience.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys building relationships, and has a strong attention to detail when managing time-sensitive transactions.

About the Role 

• Serve as the primary point of contact for all xBid bidder inquiries and support needs.

• Guide new bidders through onboarding and resolve system-related issues in partnership with the xBid development team.

• Build strong relationships with buyers by understanding their investment preferences and purchasing goals.

• Match bidders with eligible properties and provide relevant property information and data.

• Coordinate bidder funding and ensure wire transactions are completed accurately and timely.

• Support bidders with bid placement and ensure a smooth auction-day experience.

• Partner with auctioneers to ensure all bids are received and submitted accurately.

• Manage post-sale communications and facilitate fund disbursements to law firms, escrow agents, and bidders when applicable.

• Conduct outreach to prospective bidders and execute campaigns designed to drive platform engagement and growth.

• Track platform enhancements and collaborate with technology partners to support implementation and adoption.

About You 

Minimum Qualifications

• Real estate foreclosure experience required.

• Exceptional customer service and relationship management skills.

• Strong verbal and written communication abilities.

• Ability to manage multiple priorities with urgency and professionalism.

• High attention to detail, especially when handling financial transactions and wire processes.

• Experience working cross-functionally with operations, technology, and customer-facing teams.

• Proficiency in Microsoft Office, including Outlook, Excel, and Word.

• Self-motivated and able to work independently with minimal supervision.

• Ability to quickly learn proprietary systems and process workflows.

Preferred Qualifications

• Experience in foreclosure, auction, real estate, default servicing, or related industries.

• Familiarity with auction platforms, transaction coordination, or buyer support functions.

• Experience partnering with product or development teams to improve processes and user experiences.

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

We are Xome, a subsidiary of Rocket, and a leading innovator in the real estate industry, committed to transforming the way people buy and sell homes. Our company headquarters is in Lewisville, Texas. We leverage cutting-edge technology to streamline the real estate process, making it more transparent, efficient, and user-friendly. Our platform connects buyers and sellers directly, offering comprehensive property data, seamless real estate auction transaction capabilities, and expert support to ensure a smooth experience from start to finish. Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)! 

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].