We are seeking a L2 Support Engineer located in The Woodlands, TX. The L2 Support Engineer will be responsible for the day-to-day maintenance of all Digital developed application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation proactively. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Digital R&D team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and inter dependencies.

What’s In It For You:

• The ability to make an impact and shape your career with a company that is dedicated to improving lives and passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement.
• Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!

What You Will Do:

• Continuously monitors, reviews, and interprets data on a timely basis of all Digital developed products within SLB.
• Utilizes technical knowledge to write and deliver technical customer deficiency reports to internal/external customers. 
• Assist in resolving technical issues when requested.
• Approves and submits analysis reports to the appropriate customer and addresses any subsequent questions to the customer in a professional manner.
• Follow up to confirm successful diagnosis of issues and the success resolution.
• Provide technical training to internal/external customers.
• Acts as the authority in providing remote customer support for troubleshooting issues and installations/commissioning’s.
• Applies developing knowledge of reciprocating engine and compressor principles and practices to assigned tasks. 
• Partners in developing and testing algorithms incorporated in the Enterprise dashboard.
• Checks daily status reports to analyze and determine optimization for customers.
• Leads and assists customers in establishing, setting-up and validating KPI’s.
• Manages work order process for in depth analysis when a problem is found; contacts the customer directly.
• Maintains the confidentiality of all matters / data.
• Provides developed expertise to the sales team with Enterprise Demonstrations

Required Skills:

• Be in constant communication with team members and other relevant parties and convey results efficiently and clearly.
• Ability to understand complex new concepts quickly and accurately.
• Be excited about collaborating daily with your team and other groups while working via a distributed model.
• Be eager to help your teammates, share your knowledge with them, and learn from them.
• Ability to design, articulate and create something new. You will be a key member of the team that anticipates, researches, and understands the needs of stakeholders.

Required Qualifications:

• A technical degree or engineering degree preferred (Mechanical, Electrical, Chemical, Computer science, etc.) and a level of knowledge relating to responsibilities of position which will lead to success.
• In lieu of a degree, 5 to 7 years of equivalent experience in the O&G industry is required.
• Excellent time management and communication skills.
• Desire to drive change and evangelize new technologies.
• Passion for post-sales customer success.
• Knowledge of Automation and IIOT for the Oil and Gas industry.
• Team collaborator with strong work ethic with the ability to enthusiastically represent the company.

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion 

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. 

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.  

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.