We are seeking a dynamic and strategic Delivery Lead to serve as the primary client contact point for project success, strategy, and deployment. This role focuses on driving team growth, providing advisory on eCommerce strategy, and ensuring the seamless operation and enhancement of Direct-to-Consumer (DTC) websites. The ideal candidate will possess a strong background in eCommerce, premium category experience, market expansion, sales growth, and strategy consulting.

Key Responsibilities:

• Serve as the primary client contact point, ensuring project success and alignment with strategic objectives.

• Lead the development and execution of eCommerce strategies, including premium category experience, market expansion, and sales growth initiatives.

• Provide high-level strategic consulting to clients, including market analysis, competitive intelligence, and marketing strategy development.

• Collaborate with senior stakeholders to define and refine business objectives, ensuring alignment with organizational priorities.

• Oversee the operation and enhancement of DTC websites & commerce website technology stacks, including but not limiting to campaign management, site changes, and optimization strategies.

• Drive marketing initiatives to support eCommerce growth, including brand positioning, digital campaigns, and customer engagement strategies.

• Develop and implement marketing strategies that align with business goals and drive measurable results.

• Act as a trusted advisor to clients, providing insights and recommendations to address complex challenges and opportunities.

• Drive team growth and foster collaboration with delivery team and client to achieve project objectives and deliver exceptional results.

• Ensure timely resolution of issues, continuous improvement of processes, and delivery excellence.

• Inspire and motivate teams, fostering a culture of innovation, accountability, and high performance.

Required Skills:

• 7-10 years of experience in customer, growth and commerce strategies, with 5 years leading consulting projects OR related industry experience with basic consulting skills

• Extensive experience with commerce website technology stacks and application

• Extensive expertise in eCommerce strategy and operations, with a focus on Asian consumer markets

• Knowledge and experience working with luxury retail, consumer goods, and broader consumer-facing industries and understands its cross functional operations

• Strong experience in premium category experience, market expansion, and driving sales growth.

• Excellent client relationship management and communication skills.

• Proficient in English is compulsory, Cantonese and Mandarin language skills are a nice-to-have but not required.

• Strategic thinking and problem-solving capabilities.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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