Accountabilities:

• Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results
• Manage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives   and metrics i.e., 12 Hour TAT, 10 Report
• Proactive and highly motivated with strong performance management skills to ensure employees meet production, accuracy, and efficiency requirements to meet SLAs.
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Manage and facilitate the corrective action process, partnering with the Manager
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes
• Complete other duties as assigned

Qualifications:

• Bachelor’s degree holder
• Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Meticulous and project management skills
• No supervisor experience necessary BUT proven success in managing people and performance
• RELA 1.0 Graduate is an advantage but not required

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