Job Description Summary
This at-will position will be responsible for creating a friendly and welcoming environment while being the first point of contact for guests and their pets. This role will manage scheduling while performing a multitude of tasks such as, feeding, playing, and cleaning of clients’ dogs as needed. This position will assist in monitoring dogs within the daycare facilities and maintain a safe and sanitary environment.

Essential Functions:
The following list of functions is descriptive of the work to be performed but it should not be construed as an exhaustive list of responsibilities, functions, or tasks that the job may require.
Functions
 

Client Services & Front Desk Duties

• Greet clients and their pets warmly, ensuring a friendly and professional first impression.

• Check pets in and out for boarding, daycare, and grooming services, verifying accurate intake notes, feeding instructions, medications, and belongings.

• Answer phone calls and respond to emails in a prompt, helpful, and courteous manner.

• Provide detailed information regarding facility services, pricing, policies, and availability.

• Schedule and confirm appointments for boarding, daycare, and grooming, coordinating efficiently with internal staff.

• Address client concerns, special requests, and questions professionally and with empathy.

• Maintain accurate and up-to-date pet profiles, vaccination records, and contact information.

• Process payments securely and accurately using cash, card, or digital payment systems.

• Keep the front desk and lobby area clean, organized, and stocked with necessary materials.

Kennel & Animal Care Support

• Clean and sanitize kennels, common areas, play yards, and feeding stations to ensure a safe, healthy environment.

• Monitor and provide dogs with scheduled feeding, hydration, and medication needs as instructed.

• Oversee daily enrichment activities, including walks, playtime, and socialization appropriate to each dog’s temperament.

• Ensure the safety, comfort, and wellbeing of all animals under care by observing behavior, noting changes, and reporting concerns.

• Interact with pet parents in a professional and compassionate manner during pick-up, drop-off, or while assisting kennel tours.

• Support team communication by relaying relevant pet care notes to staff and updating records in real time.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,

Minimum Qualifications:

• Previous receptionist or customer service experience is preferred

• Excellent verbal and written communication skills.

• Strong organizational skills and the ability to multitask in a busy environment.

• Basic computer skills, including experience with scheduling software and payment systems.

• Safe Pet Handling Skills Experience

Physical Demands and Work Environment:
The physical demands described here represent those that must be met or may be encountered by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires regularly lifting/pushing up to fifteen pounds and occasionally lifting/pushing more than 30 pounds or exerting heavy force in a wide disparity of environmental conditions. The job involves standing, sitting, walking, stooping, bending, lifting, pushing, etc.