We're looking for an Account Coordinator to join our team in London as part of our Client Services function.

Your Role: You will have a passion for helping others and a drive to provide exceptional customer service. You should also be comfortable working with shared google documents, specifically sheets, audits, and other organisational software.  You will support the operation and customer communication for our Platinum product. Client relationships and providing excellent service is our top priority.

Key Responsibilities

• Be comfortable assisting in the management of ongoing high profile client relationships effectively to drive high client retention, loyalty, and satisfaction for Platinum delegates.
• Provide continuous support, manage inboxes and SLAs.
• Be creatively proactive with clients and demonstrate an understanding of their needs.
• Assist the Account Manager to organise and coordinate operational delivery for Platinum delegates onsite.
• Maintain accurate, up-to-date reporting of customer data and numbers using available tools - Google Sheets etc.
• Comfortable working with large data sets and able to quickly digest and utilise data to understand customer behaviour and proactively support the onsite operation.
• Develop a thorough understanding of our products and services to better meet our client needs prior to and during their time at the festival.
• Be present at our festival to support our clients through the festival duration.
• Be comfortable to meet our high profile delegates in person onsite at the festival.

Your Experience

• Experience in Account and customer service essential
• Willing and able to travel to France in June to be onsite at our festival
• Sales and/or Events background welcome
• A complete focus on delivering exquisite customer service
• Great communication skills necessary
• Strong written and verbal communication skills
• Great attention to detail and organisational skills
• Proficiency with common admin tools such as Google Sheets, Excel docs

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

LIONS is part of Ascential. Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services. Our 700+ people serve a global customer base from more than 100 countries in the large and growing Marketing and Financial Technology sectors. Ascential is part of the Informa Group.

Why Choose Us?

Two divisions. Three continents. One great culture - we want working for Ascential to be the best career move you’ve ever made.

Ascential is a people-powered company, and we’re committed to supporting diversity, equity and inclusion. We publish an annual DEI Report, setting out our goals and progress. We invest in Employee Groups including Able to Thrive, Ascential Pride, Black in Business and Empower Women’s Network. And our inclusive recruitment practices and early talent programmes help us to bring curious, passionate people from every walk of life into our team.

We’re committed to ensuring that the impact of our business on our environment - and the communities we operate in - is a positive one. That means making sure that each event we run is the most sustainable it’s ever been. We also default all of our pension plans to sustainable options, so that our people’s savings are invested in ways that help rather than hinder our planet.

Helping people to connect and drive progress isn’t a business-only goal. We know that the world is a better place when we lead with heart, so we support charitable causes that make a difference. We provide opportunities to give back through Volunteer Days and our charity partnership with Media Trust.

We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office. But if that’s not possible for you, let’s talk. Flexible work conversations are actively encouraged here.

Only you know what’s most important to you. That’s why we offer a benefits and wellbeing package that you can tailor to your needs. Some of these include:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Access to either our commission, bonus or profit share schemes, dependent on the role
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options
• Learning and development opportunities, to encourage and empower everyone to grow

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us? Find out more